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Faculty
- Sozialwesen (SW) (801) (remove)
KI-basierte Chatbots erlangen zunehmend Bedeutung im Bereich der Beratung und Therapie zur psychischen Gesundheit. Dabei sind Expertensysteme und generative Systeme als technische Grundlagen hinsichtlich der möglichen Effekte zu unterscheiden. Hinsichtlich der sozialen Effekte in der Mensch-Maschine-Interaktion beschreibt und definiert der Beitrag das Phänomen der quasisozialen Beziehung. Besonders relevant sind in diesem Zusammenhang Selbstoffenbarungseffekte, d.h. die Preisgabe persönlicher Informationen, die durch (zugeschriebene) Eigenschaften von Chatbots beeinflusst werden können. In der Beratung zeigt sich das im Teilen von selbstbezogenen Informationen mit einem kommunikativen Gegenüber und führt in Beziehungen zum Aufbau von Nähe. Diskutiert werden Effekte, Chancen und Risiken für die Einordnung des Einsatzes solcher Chatbots in Beratung und Therapie.
What constitutes social work is a central question in theory building. If social work wants to be more than a model idea, we cannot answer this question without looking at social work practice.
The article presents ‘doing social work’ as an approach to theorising social work through
ethnographic research. In addition to the basic theoretical and methodological characteristics of the approach, we present four modes of doing social work, which have been developed based on a comparison of different ethnographic studies in different fields: deciding in uncertainty; playing with ambiguity; using categories of difference; and disciplining the everyday. In the following, the mode of playing with ambiguity will be singled out and presented in detail, as it has an important impact on doing relationship while doing social work. In the article, we will use ethnographic data and examples to show how actors actively deal with different roles without making this explicit.