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Oecotrophologie · Facility Management (OEF)
Oecotrophologie · Facility Management
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LELLEK, V. (4)
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2014 (4)
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Oecotrophologie · Facility Management (OEF) (4)
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Visualization of services - Closing expectation gaps and increasing service quality.
(2014)
KOERS, J.
;
LELLEK, V.
;
BERNHOLD, T.
;
YOUSSEF, L.
Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
(2014)
KOERS, J.
;
LELLEK, V.
;
BERNHOLD, T.
;
YOUSSEF, L.
The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
(2014)
MEERMAN, A.
;
LELLEK, V.
;
SERBIN, D.
International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland
(2014)
BERNHOLD, T.
;
LELLEK, V.
;
KOERS, J.
;
YOUSSEF, L.
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