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Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis (2014)

BERNHOLD, T. ; LELLEK, V.

International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland (2014)

BERNHOLD, T. ; LELLEK, V. ; KOERS, J. ; YOUSSEF, L.

Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management (2013)

BECKER, J. ; BERNHOLD, T. ; BEVERUNGEN, D. ; KALING, N. ; KNACKSTEDT, R. ; LELLEK, V. ; RAUER, H.

Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility & Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein. (2013)

LELLEK, V. ; AVERBECK, A.

Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence (2013)

BERNHOLD, T. ; LELLEK, V. ; KÜRSCHNER, M. ; AVERBECK, A.-K.

Produktivitätsmessung von Immobilien-Services unter Einsatz einer CAFM Web-Applikation (2014)

LELLEK, V. ; KÜRSCHNER, M.

The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management (2014)

MEERMAN, Arno ; LELLEK, V. ; SERBIN, D.

Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland. (2014)

KOERS, J. ; LELLEK, V. ; BERNHOLD, T. ; YOUSSEF, L.

Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis (2014)

BERNHOLD, T. ; LELLEK, V.

Visualization of services - Closing expectation gaps and increasing service quality. (2014)

KOERS, J. ; LELLEK, V. ; BERNHOLD, T. ; YOUSSEF, L.

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