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Oecotrophologie · Facility Management (OEF)
Oecotrophologie · Facility Management
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LELLEK, V. (14)
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Oecotrophologie · Facility Management (OEF)
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The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
(2014)
MEERMAN, A.
;
LELLEK, V.
;
SERBIN, D.
Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
(2014)
KOERS, J.
;
LELLEK, V.
;
BERNHOLD, T.
;
YOUSSEF, L.
Visualization of services - Closing expectation gaps and increasing service quality.
(2014)
KOERS, J.
;
LELLEK, V.
;
BERNHOLD, T.
;
YOUSSEF, L.
Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.
(2015)
LELLEK, V.
;
BERNHOLD, T.
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