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Author
LELLEK, V.
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BERNHOLD, T.
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KALING, N.
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The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
(2014)
MEERMAN, A.
;
LELLEK, V.
;
SERBIN, D.
The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
(2014)
Meerman, A.
;
Lellek, V.
;
Serbin, D.
Produktivitätsmessung von Immobilien-Services unter Einsatz einer CAFM Web-Applikation
(2014)
LELLEK, V.
;
KÜRSCHNER, M.
Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.
(2015)
LELLEK, V.
;
BERNHOLD, T.
Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility & Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.
(2013)
LELLEK, V.
;
AVERBECK, A.
Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
(2014)
KOERS, J.
;
LELLEK, V.
;
BERNHOLD, T.
;
YOUSSEF, L.
Visualization of services - Closing expectation gaps and increasing service quality.
(2014)
KOERS, J.
;
LELLEK, V.
;
BERNHOLD, T.
;
YOUSSEF, L.
Added Value im CREM/FM - Studienergebnisse - Past - Present - Future, Münster, November 2018
(2018)
BERNHOLD, T.
;
SCHLICHT, C.
;
LELLEK, V.
Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
(2013)
BERNHOLD, T.
;
LELLEK, V.
;
KÜRSCHNER, M.
;
AVERBECK, A.-K.
Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
(2013)
BERNHOLD, T.
;
LELLEK, V.
;
KÜRSCHNER, M.
;
AVERBECK, A.-K.
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