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LELLEK, V.
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International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland
(2014)
BERNHOLD, T.
;
LELLEK, V.
;
KOERS, J.
;
YOUSSEF, L.
Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
(2013)
BERNHOLD, T.
;
LELLEK, V.
;
KÜRSCHNER, M.
;
AVERBECK, A.-K.
Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management
(2012)
BECKER, J.
;
BERNHOLD, T.
;
BEVERUNGEN, D.
;
KALING, N.
;
KNACKSTEDT, R.
;
LELLEK, V.
;
RAUER, H. P.
Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility & Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.
(2013)
LELLEK, V.
;
AVERBECK, A.
Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
(2013)
BERNHOLD, T.
;
LELLEK, V.
;
KÜRSCHNER, M.
;
AVERBECK, A.-K.
Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
(2014)
KOERS, J.
;
LELLEK, V.
;
BERNHOLD, T.
;
YOUSSEF, L.
The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
(2014)
MEERMAN, A.
;
LELLEK, V.
;
SERBIN, D.
Productivity Measurement Model - A Holistic Approach For Services
(2012)
BERNHOLD, T.
;
KALING, N.
;
LELLEK, V.
Productivity Measurement Model - A Holistic Approach For Services
(2012)
BERNHOLD, T.
;
KALING, N.
;
LELLEK, V.
Measurement of productivity of property services: an empiric analysis of the status quo, XXI. International RESER Conference, Hamburg, 07.09.-10.09.2011 2011
(2011)
BERNHOLD, T.
;
KALING, N.
;
LELLEK, V.
1
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10