TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.;  JENSEN, P. A. (Editors)
Y1  - 2012
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag
CY  - Lyngby
ER  - 
TY  - CHAP
A1  - BECKER, J.
A1  - BERNHOLD, T.
A1  - BEVERUNGEN, N.
A1  - KALING, N.
A1  - KNACKSTEDT, R.
A1  - LELLEK, V.
A1  - RAUER, H.
T1  - Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
T2  - THOMAS, O.; NÜTTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivität
Y1  - 2013
SN  - 978-3-658-00862-8
SP  - 208
EP  - 226
PB  - Springer Gabler
CY  - Wiesbaden
ET  - 1
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KÜRSCHNER, M.
A1  - AVERBECK, A.-K.
T1  - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
Y1  - 2013
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KOERS, J.
A1  - YOUSSEF, L.
T1  - International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland
Y1  - 2014
SP  - S. 900
EP  - 911
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis
T2  - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Ergänzungslieferung
Y1  - 2014
SP  - 1
EP  - 29 (2.2.1.1.1)
PB  - ecomed SICHERHEIT
CY  - Heidelberg, München, Landsberg, Frechen, Hamburg
ER  - 
TY  - GEN
A1  - LELLEK, V.
A1  - BERNHOLD, T.
T1  - Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.
Y1  - 2015
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark
Y1  - 2012
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag 2012
CY  - Lyngby :
ER  - 
TY  - JOUR
A1  - BECKER, J.
A1  - BERNHOLD, T.
A1  - BEVERUNGEN, D.
A1  - KALING, N.
A1  - KNACKSTEDT, R.
A1  - LELLEK, V.
A1  - RAUER, H. P.
T1  - Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management
JF  - Enterprise Modelling and Information Systems Architectures
Y1  - 2012
U6  - http://dx.doi.org/10.18417/emisa.7.1.2
VL  - 7
IS  - 1
SP  - 26
EP  - 40
ER  - 
TY  - CHAP
A1  - BECKER, J.
A1  - BERNHOLD, T.
A1  - BEVERUNGEN, D.
A1  - KALING, N.
A1  - KNACKSTEDT, R.
A1  - LELLEK, V.
A1  - RAUER, H.
T1  - Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
T2  - Thomas, Oliver; Nüttgens, Markus (Hg.): Dienstleistungsmodellierung 2012. Product-Service Systems und Produktivität.
Y1  - 2013
SP  - 208
EP  - 226
PB  - Springer
CY  - Wiesbaden
ER  - 
TY  - GEN
A1  - LELLEK, V.
A1  - AVERBECK, A.
T1  - Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility & Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.
Y1  - 2013
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KÜRSCHNER, M.
A1  - AVERBECK, A.-K.
T1  - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
Y1  - 2013
ER  - 
TY  - CHAP
A1  - LELLEK, V.
A1  - KÜRSCHNER, M.
T1  - Produktivitätsmessung von Immobilien-Services unter Einsatz einer CAFM Web-Applikation
T2  - Facility Management Messe 2014 Tagungsband.
Y1  - 2014
SP  - 214
EP  - 224
PB  - VEW Verlag 2014
CY  - Berlin, Offenbach
ER  - 
TY  - JOUR
A1  - MEERMAN, A.
A1  - LELLEK, V.
A1  - SERBIN, D.
T1  - The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
JF  - EuroFM Journal. International Journal of Facilities Management. Research Papers, Advancing knowledge in Facilities Management. Promoting Innovation in FM, March 2014
Y1  - 2014
SP  - 201
EP  - 211
ER  - 
TY  - GEN
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
Y1  - 2014
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis
T2  - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement
Y1  - 2014
SP  - 1
EP  - 29 (2.2.1.1.1)
PB  - ecomed SICHERHEIT 2014
CY  - Heidelberg, München, Landsberg, Frechen, Hamburg
ET  - 42. Ergänzungsliefer
ER  - 
TY  - CHAP
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality.
T2  - Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation
Y1  - 2014
SP  - 331
EP  - 340
PB  - International Management Foundation, Cracow University of Economics
CY  - Münster, Krakau
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Dienstleistungen
T2  - BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., Münsteraner Schriften zum Facility Management
Y1  - 2011
SP  - 108
EP  - 122
PB  - INFA-ISFM e.V.
CY  - Münster, Ahlen
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Measurement of productivity of property services: an empiric analysis of the status quo, XXI. International RESER Conference, Hamburg, 07.09.-10.09.2011 2011
Y1  - 2011
ER  - 
TY  - GEN
A1  - BECKER, J.
A1  - BERNHOLD, T.
A1  - BEVERUNGEN, D.
A1  - KALING, N.
A1  - KNACKSTEDT, R.
A1  - LELLEK, V.
A1  - RAUER, H.
T1  - Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management, Dienstleistungsmodellierung 2012 (DLM 2012); 3. Workshop im Rahmen der Modellierung 2012, 14.-15. März 2012, Otto-Friedrich-Universität Bamberg 2012
Y1  - 2012
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Immobilien-Services - empirische Analyse und Status Quo
T2  - Facility Management Messe 2012 Tagungsband
Y1  - 2012
SP  - 157
EP  - 170
PB  - VDE Verlag 2012
CY  - Berlin, Offenbach
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark
Y1  - 2012
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag 2012
CY  - Lyngby :
ER  - 
TY  - JOUR
A1  - Meerman, A.
A1  - Lellek, V.
A1  - Serbin, D.
T1  - The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
JF  - EuroFM Journal. International Journal of Facilities Management. Research Papers, Promoting Innovation
Y1  - 2014
SP  - 201
EP  - 211
ER  - 
TY  - JOUR
A1  - BECKER, J.
A1  - BERNHOLD, T.
A1  - BEVERUNGEN, D.
A1  - KALING, N.
A1  - KNACKSTEDT, R.
A1  - LELLEK, V.
A1  - RAUER, H.
T1  - Construction of Productivity Models - A Tool-Supported Approach in the Area of Facility Management
JF  - Enterprise Modelling and Information Systems Architectures
Y1  - 2012
IS  - Vol. 7, No. 1
SP  - 28
EP  - 43
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - SCHLICHT, C.
A1  - LELLEK, V.
T1  - Added Value im CREM/FM - Studienergebnisse - Past - Present - Future, Münster, November 2018
Y1  - 2018
ER  -