Managing the Supply-Side of Digital Platforms: First Insights from the Financial Services Sector
- The aim of this paper is to contribute knowledge on the interface and relationship be-tween digital platforms in the financial services sector and the service providers on its supply-side. Based on an explorative research design with literature research and three expert interviews, we examine the categories of service providers that can be distin-guished, the factors of influence that are relevant for selecting service providers, and the main benefits and risks for partnerships with service providers. The results are a starting point for deeper investigation and the creation of research questions for future projects in other industries.
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