Purchasing in service networks: The impact of high visibility on purchasing performance
- While the service sector is growing rapidly, the purchasing of services has not yet received significant attention in theory or practice. Service purchasers face serious challenges, and existing purchasing practices for services are often non-strategic. We choose an exploratory–qualitative research approach to investigate the purchasing of IT, logistics and Maintenance, Repair, and Overhaul (MRO) services. In particular, we focus on the role of visibility and analyze how service purchasers can benefit from extensive knowledge about their service networks. We determine that visibility indeed adds significant value to service purchasing and can help service purchasers to decrease costs, mitigate risks and maintain competitiveness.
Author: | Wolfgang Buchholz, Antonia Kappel |
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URN: | urn:nbn:de:hbz:836-opus-137427 |
DOI: | https://doi.org/10.25974/fhms-13742 |
Parent Title (English): | IPSERA Conference Proceedings |
Publisher: | IPSERA |
Document Type: | Conference Proceeding |
Language: | English |
Date of Publication (online): | 2021/05/07 |
Date of first Publication: | 2020/04/10 |
Provider of the Publication Server: | FH Münster - University of Applied Sciences |
Release Date: | 2021/05/07 |
First Page: | 1 |
Last Page: | 25 |
Faculties: | Wirtschaft (MSB) |
Publication list: | Buchholz, Wolfgang |
Licence (German): | Zweitveroeffentlichung |