Open Access

What constitutes social work is a central question in theory building. If social work wants to be more than a model idea, we cannot answer this question without looking at social work practice. The article presents ‘doing social work’ as an approach to theorising social work through ethnographic research. In addition to the basic theoretical and methodological characteristics of the approach, we present four modes of doing social work, which have been developed based on a comparison of different ethnographic studies in different fields: deciding in uncertainty; playing with ambiguity; using categories of difference; and disciplining the everyday. In the following, the mode of playing with ambiguity will be singled out and presented in detail, as it has an important impact on doing relationship while doing social work. In the article, we will use ethnographic data and examples to show how actors actively deal with different roles without making this explicit.

Early therapeutic intervention programs help children diagnosed with Autism Spectrum Disorder (ASD) to improve their socio-emotional and functional skills. To relieve the children’s caregivers while ensuring that the children are adequately supported in their training exercises, new technologies may offer suitable solutions. This study investigates the potential of a robotic learning assistant which is planned to monitor the children’s state of engagement and to intervene with appropriate motivational nudges when necessary. To analyze stakeholder requirements, interviews with parents as well as therapists of children with ASD were conducted. Besides a general positive attitude towards the usage of new technologies, we received some important insights for the design of the robot and its interaction with the children. One strongly accentuated aspect was the robot’s adequate and context-specific communication behavior, which we plan to address via an AI-based engagement detection system. Further aspects comprise for instance customizability, adaptability, and variability of the robot’s behavior, which should further be not too distracting while still being highly predictable.

Based on an integration of socioecological systems and intergroup contact theory, we hypothesized that the context in which intergroup contact takes place moderates its association with attitudes toward refugees. To test this prediction, majority members in Germany reported in three studies (Ntotal = 695) how often they have had positive and negative direct and indirect contact with refugees in different contexts and their attitudes toward refugees. While the association between direct contact and intergroup attitudes was relatively context-independent, the association between indirect contact and attitudes toward refugees strongly depended on context. Indirect contact was more strongly associated with attitudes toward refugees in contexts with close relationships (family and friends) than in contexts with distanced relationships (newspaper and TV).