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Schöler, Bernd (2)
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2010
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2011
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Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective
(2010)
Gersch, Martin
;
Schöler, Bernd
;
Hewing, Michael
Business Process Blueprinting: Analysing and Evaluating Usage Processes
(2011)
Gersch, Martin
;
Schöler, Bernd
;
Hewing, Michael
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