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Author

  • Bernhold, Torben (1)
  • Lill, Susanne (1)
  • Löhmer, Thomas (1)
  • Wiesweg, Niklas (1)

Year of publication

  • 2022 (1)

Document Type

  • Article in Conference Proceedings (1)

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  • English (1)

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Keywords

  • Customer satisfaction (1)
  • Facility Services (1)
  • Internal service barometer (1)
  • Structural equation (1)

Institute

  • Center for Real Estate & Organization Dynamics (1)
  • Oecotrophologie · Facility Management (OEF) (1)

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Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction (2022)
Bernhold, Torben ; Wiesweg, Niklas ; Löhmer, Thomas ; Lill, Susanne
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