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Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction
| Author: | Torben BernholdORCiD, Niklas WieswegORCiD, Thomas Löhmer, Susanne Lill |
|---|---|
| DOI: | https://doi.org/10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456 |
| Parent Title (English): | The 21st EuroFM Research Symposium. Ed. Tuuli Jylhä, Vitalija Danivska |
| Publisher: | Delft University of Technology - Breda University of Applied Sciences |
| Place of publication: | Breda |
| Document Type: | Conference Proceeding |
| Language: | English |
| Date of Publication (online): | 2022/06/15 |
| Date of first Publication: | 2022/06/15 |
| Provider of the Publication Server: | FH Münster - University of Applied Sciences |
| Creating Corporation: | Delft University of Technology - Breda University of Applied Sciences |
| Release Date: | 2022/06/15 |
| Tag: | Customer satisfaction; Facility Services; Internal service barometer; Structural equation |
| First Page: | 36 |
| Last Page: | 46 |
| Faculties: | Oecotrophologie · Facility Management (OEF) |
| Center for Real Estate & Organization Dynamics | |
| Publication list: | Bernhold, Torben |
| Licence (German): |  Bibliographische Daten |