Visualization of services - Closing expectation gaps and increasing service quality.
Author: | J. KOERS, V. LELLEK, T. BERNHOLD, L. YOUSSEF |
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Parent Title (English): | Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation |
Publisher: | International Management Foundation, Cracow University of Economics |
Place of publication: | Münster, Krakau |
Document Type: | Part of a Book |
Language: | English |
Year of Completion: | 2014 |
Year of first Publication: | 2014 |
Release Date: | 2019/01/11 |
First Page: | 331 |
Last Page: | 340 |
Faculties: | Oecotrophologie · Facility Management (OEF) |
Publication list: | Lellek, Vanessa |
Licence (German): | Bibliographische Daten |