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Exploring Customer Journey Mining and RPA: Prediction of Customers’ Next Touchpoint

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Author:Jost Wiethölter, Jan Salingré, Carsten Feldmann, Johannes Schwanitz, Joerg Niessing
Parent Title (English):Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. Köpke (ed.)
Place of publication:Cham
Document Type:Part of a Book
Date of Publication (online):2023/09/14
Year of first Publication:2023
Provider of the Publication Server:FH Münster - University of Applied Sciences
Release Date:2023/09/15
First Page:181
Last Page:196
Faculties:Wirtschaft (MSB)
Publication list:Feldmann, Carsten
Licence (German):License LogoEinfaches Nutzungsrecht