Trust, leadership and conflict: The impact of HR practices during family firm M&As
- Purpose. Strong leadership can be success-critical in M&As. The purpose of this study is to present what HR practice can offer if such leadership is absent and puts the success of the merger or acquisition at risk.
Design/methodology/approach. Drawing on a recent merger, this paper clarifies the interplay between trust, leadership, and conflict.
Findings. HR can take an active role in supporting top management during major organizational change by (a) avoiding a leadership vacuum, (b) effectively communicating promises by the new owner, and (c) offering support in inter-familial conflicts during the integration phase.
Originality/value. Supporting a smooth exit for the target owner, assisting the owning family in their communication activities, and taking conflicts within the family seriously, all help to effectively merge two family firms.
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| https://doi.org/10.1108/SHR-09-2021-0044 |
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