Exploring Design Requirements of Fleet Telematics Systems Supporting Road Freight Transportation: A Digital Service Side Perspective.
- Road freight operators (RFOs) optimize their fleet management pro-
cesses using fleet telematics systems (FTSs). Therefore, the selection of FTSs by
RFOs is driven by transport specifications from the customer side leading to sub-
stantial search costs. However, FTSs vary significantly in their design require-
ments to assist road freight operations. Hence, we analyze 74 web pages from
FTSs of existing telematics vendors to elicit 31 design requirements (DRs) which
we aggregated into nine requirement sets (RSs). Subsequently, 42 practitioners
from five digital road freight service enterprises experienced in using FTSs vali-
date the DRs and evaluate their importance with RSs following the Analytical
Hierarchy Process (AHP) method. The results reveal that DRs and RSs promot-
ing driver monitoring and IT integration are perceived more important than items
promoting fleet and logistics support. Our contribution sheds light on an emerg-
ing topic in logistics and establishes a knowledge base that guides the design of
future FTSs.
Metadaten| Author: | Christoph HeinbachORCiD, Friedemann KammlerORCiD, Oliver ThomasORCiD |
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| Parent Title (English): | Proceedings of the 17. Internationale Tagung Wirtschaftsinformatik (WI 2022) |
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| Document Type: | Article in Conference Proceedings |
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| Language: | English |
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| Date of Publication (online): | 2025/02/28 |
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| Year of first Publication: | 2022 |
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| Publishing Institution: | FH Münster - University of Applied Sciences |
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| Release Date: | 2025/03/10 |
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| Tag: | AHP; Design Requirement; Digital Transport Management; Fleet Telematics System; Road Freight Transportation |
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| Institutes: | Wirtschaft (MSB) |
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| Publication list: | Heinbach, Christoph |
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| Licence (German): |  Bibliographische Daten |
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