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As in the Question, so in the Answer? - Language Style of Human and Machine Speakers Affects Interlocutors’ Convergence on Wordings

  • People adapt their word choice to both humans and computers. In this study, language style (elaborated vs. restricted) and perceived conversational partner (human vs. spoken dialogue system) were varied. Convergence was greater when reacting to a restricted language style. Participants preferred human partners and an elaborated language style. In line with communication accommodation theory, results suggest that considering restricted capabilities (cognitive organization) constitutes a central motive for convergence. Implications for spoken dialogue system design are discussed.

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Author:Gesa Linnemann, Regina Jucks
Parent Title (English):Journal of Language and Social Psychology
Document Type:Article
Date of Publication (online):2019/05/28
Year of first Publication:2016
Provider of the Publication Server:Fachhochschule Münster - University of Applied Sciences
Release Date:2019/05/28
First Page:686
Last Page:697
Faculties:Sozialwesen (SW)
Publication list:Linnemann, Gesa
Licence (German):License LogoBibliographische Daten