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Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction
Author: | Torben BernholdORCiD, Niklas WieswegORCiD, Thomas Löhmer, Susanne Lill |
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DOI: | https://doi.org/10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456 |
Parent Title (English): | The 21st EuroFM Research Symposium. Ed. Tuuli Jylhä, Vitalija Danivska |
Publisher: | Delft University of Technology - Breda University of Applied Sciences |
Place of publication: | Breda |
Document Type: | Conference Proceeding |
Language: | English |
Date of Publication (online): | 2022/06/15 |
Date of first Publication: | 2022/06/15 |
Provider of the Publication Server: | FH Münster - University of Applied Sciences |
Creating Corporation: | Delft University of Technology - Breda University of Applied Sciences |
Release Date: | 2022/06/15 |
Tag: | Customer satisfaction; Facility Services; Internal service barometer; Structural equation |
First Page: | 36 |
Last Page: | 46 |
Faculties: | Oecotrophologie · Facility Management (OEF) |
Center for Real Estate & Organization Dynamics | |
Publication list: | Bernhold, Torben |
Licence (German): | Bibliographische Daten |