Exploring Customer Journey Mining and RPA: Prediction of Customers’ Next Touchpoint
| Author: | Jost Wiethölter, Jan Salingré, Carsten Feldmann, Johannes Schwanitz, Joerg Niessing |
|---|---|
| DOI: | https://doi.org/10.1007/978-3-031-43433-4_12 |
| ISBN: | 978-3-031-43432-7 |
| Parent Title (English): | Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. Köpke (ed.) |
| Publisher: | Springer |
| Place of publication: | Cham |
| Document Type: | Part of a Book |
| Language: | English |
| Date of Publication (online): | 2023/09/14 |
| Year of first Publication: | 2023 |
| Provider of the Publication Server: | FH Münster - University of Applied Sciences |
| Release Date: | 2023/09/15 |
| First Page: | 181 |
| Last Page: | 196 |
| Faculties: | Wirtschaft (MSB) |
| Publication list: | Feldmann, Carsten |
| Licence (German): |  Einfaches Nutzungsrecht |