Visualization of services - Closing expectation gaps and increasing service quality.
| Author: | J. KOERS, V. LELLEK, T. BERNHOLD, L. YOUSSEF |
|---|---|
| Parent Title (English): | Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation |
| Publisher: | International Management Foundation, Cracow University of Economics |
| Place of publication: | Münster, Krakau |
| Document Type: | Part of a Book |
| Language: | English |
| Year of Completion: | 2014 |
| Year of first Publication: | 2014 |
| Release Date: | 2019/01/11 |
| First Page: | 331 |
| Last Page: | 340 |
| Faculties: | Oecotrophologie · Facility Management (OEF) |
| Publication list: | Lellek, Vanessa |
| Licence (German): |  Bibliographische Daten |