TY - JOUR A1 - Hagen, Friederike von A1 - Hölscher, Volker A1 - Plewa, Carolin A1 - Baaken, Thomas T1 - International research customer satisfaction surveys and research provider surveys. JF - International Journal of Technology Intelligence and Planning, (Hrsg.): Baaken Thomas / Sugasawa Yoshio Y1 - 2006 VL - 2 IS - 2 SP - 210 EP - 224 ER -