TY - CHAP A1 - Woltering, Tim A1 - Sardoux Klasen, Andre A1 - Feldmann, Carsten ED - Freitag, Michael ED - Haasis, Hans-Dietrich ED - Kotzab, Herbert ED - Pannek, Jürgen T1 - Augmented Reality in the Packing Process A Model for Analyzing Economic Efficiency T2 - Dynamics in Logistics. LDIC 2020. Lecture Notes in Logistics. N2 - The use of augmented reality (AR) in outbound logistics is associated with potentially strong stimuli for cost savings and throughput time. Nevertheless, the benefits of AR compared to conventional methods require a holistic analysis for investment decision making. Until now, research has only assessed case-study-related potentials and selected aspects of the technology. This paper answers the following research questions: How can the economic efficiency of AR in the packing process be quantified by utilizing a holistic model of value drivers? How can AR be technically implemented for packing processes in outbound logistics? What economic profit results from the use of AR technology in a case company’s packing process? The presented model enables the investment decision to be supported based on economic value added (EVA), thereby providing an assessment of value drivers in packing systems. Cost drivers are identified on the basis of the Supply Chain Operations Reference (SCOR) process model. The technical and economic validation of the model was carried out by means of an empirical study: Expert interviews were conducted for validating the model elements. Data collection by a prototype at a mechanical-engineering company was used to calculate the value contribution. The mapping of cause-effect relationships within the framework of EVA driver trees has proven itself in both the expert interviews and the prototype validation. The field experiment at the case company demonstrated a positive value contribution of AR, in particular regarding employee productivity, length and variance of throughput time, quality aspects, volume utilization, and quantity of packing material used. KW - Augmented Reality KW - Cost drivers KW - Packaging KW - Economic value added KW - Value contribution Y1 - 2020 UR - https://link.springer.com/chapter/10.1007%2F978-3-030-44783-0_46 SN - 978-3-030-44783-0 U6 - http://dx.doi.org/https://doi.org/10.1007/978-3-030-44783-0_46 SP - 493 EP - 503 PB - Springer CY - Cham ER - TY - CHAP A1 - Wiethölter, Jost A1 - Salingré, Jan A1 - Feldmann, Carsten A1 - Schwanitz, Johannes A1 - Niessing, Jörg ED - Köpke, Julius ED - Plattfaut, Ralf ED - Gdowska, Katarzyna ED - Munoz-Gama, Jorge ED - van der Werf, Jan Martijn ED - López-Pintado, Orlenys ED - Rehse, Jana-Rebecca ED - Gonzalez-Lopez, Fernanda ED - Smit, Koen T1 - Exploring Customer Journey Mining and RPA: Prediction of Customers’ Next Touchpoint T2 - Business Process Management: Blockchain, Robotic Process Automation and Educators Forum N2 - In-depth analysis of customer journeys to broaden the understanding of customer behaviors and expectations in order to improve the customer experience is considered highly relevant in modern business practices. Recent studies predominantly focus on retrospective analysis of customer data, whereas more forward-directed concepts, namely predictions, are rarely addressed. Additionally, the integration of robotic process automation (RPA) to potentially increase the efficiency of customer journey analysis is not discussed in the current field of research. To fill this research gap, this paper introduces “customer journey mining”. Process mining techniques are applied to leverage digital customer data for accurate prediction of customer movements through individual journeys, creating valuable insights for improving the customer experience. Striving for improved efficiency, the potential interplay of RPA and customer journey mining is examined accordingly. The research methodology followed is based on a design science research process. An initially defined customer journey mining artifact is operationalized through an illustrative case study. This operationalization is achieved by analyzing a log file of an online travel agency functioning as an orientation for researchers and practitioners while also evaluating the initially defined framework. The data is used to train seven distinct prediction models to forecast the touchpoint a customer is most likely to visit next. Gradient-boosted trees yield the highest prediction accuracy with 43.1%. The findings further indicate technical suitability for RPA implementation, while financial viability is unlikely. KW - Customer Journey Mining KW - Customer Journey Mapping KW - Robotic Process Automation KW - Process Mining KW - Prediction Y1 - 2023 UR - https://link.springer.com/chapter/10.1007/978-3-031-43433-4_12#Abs1 SN - 978-3-031-43432-7 U6 - http://dx.doi.org/https://doi.org/10.1007/978-3-031-43433-4 SN - 1865-1348 SP - 181 EP - 196 PB - Springer ER - TY - CHAP A1 - Wesbuer, Annika A1 - Kurzhals, Kerstin A1 - Uude, Katrin T1 - Framework for university-society co-creation. T2 - Continuous Innovation Network Conference Y1 - 2022 CY - Pisa, Italy ER - TY - CHAP A1 - Wesbuer, Annika A1 - Kurzhals, Kerstin A1 - Uude, Katrin T1 - USC Ecosystem: A Comprehensive Framework for university-society co-creation T2 - University-Industry Interaction Conference 2022 Y1 - 2022 CY - Amsterdam, Netherlands ER - TY - CHAP A1 - Wasserman, Michael A1 - Fisher, Sandra ED - Bissola, Rita ED - Imperatori, Barbara T1 - “Mind the Gap”: A Human Resource Management Perspective on Virtual Reality Training T2 - Proceedings of the 7th International E-HRM Conference: HRM 4.0 for Human-Centered Organizations N2 - Virtual reality (VR) is starting to realize some of its promise as a tool to improve training effectiveness. However, research on VR for training and development is limited. Existing theories and models relating to organizational training and learning are infrequently used in the VR literature. A greater understanding of why VR works in the training context would help training designers create effective programs that leverage this continuously developing technology. This paper provides a typology of VR technologies specifically relevant to HR and integrates HR training frameworks and theory into findings on VR training from these other literatures. We specifically focus on immersive VR technology and seek to better understand reasons for the effectiveness of VR technologies for both training and assessment. We review findings, integrate related streams of research, and offer guideposts for those contemplating VR implementation in four important areas: training reactions in a VR context, VR-specific learning outcomes, opportunities for assessment using VR, and the effect of VR on training transfer. We conclude the paper by identifying a VR-training agenda for HR researchers. Y1 - 2018 SP - 227 EP - 247 PB - Università Cattolica del Sacro Cuore CY - Milan, Italy ER - TY - CHAP A1 - Vallée, Franz A1 - Schulz, Colin A1 - Robert, Julia T1 - Getting rid of fixed delivery areas: the implications of dynamic vehicle routing on a German parcel delivery company T2 - Proceedings of the World Conference on Transport Research (WCTR) 2019 Y1 - 2019 CY - Mumbai ER - TY - CHAP A1 - Uude, Katrin A1 - Kurzhals, Kerstin A1 - Annika, Wesbuer T1 - Payback" von Citizen-Science - Ein partizipatives Evaluationsmodell, presentation at the Forum Citizen Science 2022, Global - Regional - Lokal: mit Bürgerwissenschaften für die UN-Nachhaltigkeitsziele, 12-13.05.2022, Bonn, Germany Y1 - 2022 ER - TY - CHAP A1 - Thesing, Theo A1 - Feldmann, Carsten A1 - Burchardt, Martin T1 - Agile versus Waterfall Project Management: Decision Model for Selecting the Appropriate Approach to a Project T2 - ProjMAN – International Conference on Project Management 2020, Procedia Computer Science 181 (2021) Y1 - 2021 U6 - http://dx.doi.org/10.1016/j.procs.2021.01.227 SP - 746 EP - 756 ER - TY - CHAP A1 - Tackenberg, Sven A1 - Jungkind, Wilfried A1 - Feldmann, Carsten A1 - Appelfeller, Wieland ED - Padoano, Elio ED - Villmer, Franz-Josef T1 - Digital Transformation of Companies: Experience Gained in the Implementation of an IoT Check T2 - 9th International Conference on Production Engineering and Management (PEM) 2019, Proceedings Y1 - 2019 SN - 978-3-946856-04-7 SP - 281 EP - 290 CY - Triest, Lemgo ER - TY - CHAP A1 - Stek, Klaas A1 - Zunk, Bernd Markus A1 - Delke, Vincent A1 - Schiele, Holger T1 - Addressing the gap between employees’ needs and learning objectives in purchasing & supply management (PSM study programs; a student-centered learning approach T2 - Proceedings 12th INTED conference N2 - This paper focusses on effective teaching and learning methods in the context of a larger project that aims to align objectives in higher education with employer requirements in the field of purchasing and supply management (PSM). The reason is that little is known about which specific skills and competencies of PSM professionals are needed outside academia and which learning objective higher education should incorporate to meet the practical PSM requirements of firms and organisations. Practice as well as literature share the understanding that PSM professionals need a well-balanced mixture of knowledge and soft-skills: the merely explicit know-what (codified knowledge), know-why (theory), know-how (method) and inter- & intrapersonal soft skills. Y1 - 2018 CY - Valencia, Spain ER - TY - CHAP A1 - Sormani, Eva A1 - Chak, Choiwai Maggie T1 - Bringing Society Back: A playbook to re-connect science and community, presentation at University-Industry Interaction Conference 2019 (18-20.06.2019) Y1 - 2019 ER - TY - CHAP A1 - Sormani, Eva A1 - Baaken, Marieke A1 - Baaken, Thomas A1 - Stroila, Iulia T1 - Nudging in the Context of Fostering Student Entrepreneurship as Part of the Third Mission of Higher Education Institutions T2 - High Tech Small Firm Conference 2019, (27-28.05.2019) Y1 - 2019 ER - TY - CHAP A1 - Sormani, Eva A1 - Baaken, Marieke A1 - Baaken, Thomas A1 - Okamoto, Sanae T1 - The Potential of Nudging for the Engaged University. Paper presented at the University Industry Interaction Conference, London, United Kingdom Y1 - 2018 UR - https://www.researchgate.net/publication/325988730_The_Potential_of_Nudging_for_the_Engaged_University ER - TY - CHAP A1 - Sormani, Eva T1 - Looking beyond monetary rewards to engage academics in collaboration with Society, working paper presented at the isbe 2019 conference on „SPACE - exploring new frontiers and entrepreneurial places“, 14./15.11.2019, Newcastle Y1 - 2019 ER - TY - CHAP A1 - Simon, Franz A1 - Delke, Vincent A1 - Harms, Rainer A1 - Schiele, Holger T1 - Identifying partners outside existing networks T2 - Proceedings 27th IPSERA conference N2 - External sources of knowledge have become a necessary extension to internal innovation activities (Monteiro, Mol and Birkinshaw, 2017; Rosenkopf and Nerkar, 2001). Collaborations with customers, suppliers, universities or even competitors are a promising way to extend the own knowledge base in order to increase the firm´s innovativeness (Felin and Zenger, 2014; Laursen and Salter, 2006). onsidering this potential set of external partners, suppliers seem to have the largest impact on product innovation (Un, Cuervo-Cazurra and Asakawa, 2010). Yet, suppliers’ innovative potential is limited as described in a case study by Gassmann, Zeschky, Wolff, and Stahl (2010), which further shows how a new venture supplier, commonly referred to as “startup”, has succeed at providing a truly innovative idea (a haptic feedback control device for automobiles). Therefore, startups as a specific knowledge provider have received growing attention (Weiblen and Chesbrough, 2015; Zaremba, Bode and Wagner, 2016). By collaborating with startups, corporations hope to benefit from the startups´ entrepreneurial characteristics, such as alertness, creativity, flexibility and willingness to take risks (Audretsch, Segarra and Teruel, 2014; Criscuolo, Nicolaou and Salter, 2012; Marion, Friar and Simpson, 2012). Y1 - 2018 CY - Athens, Greece ER - TY - CHAP A1 - Simon, Franz A1 - Delke, Vincent A1 - Harms, Rainer T1 - Identifying partners outside existing networks N2 - Startups have the potential to transform industries as they follow partly divergent business strategies and have the ability to develop new innovative products. The evolving fields of digitalization, sustainability and urbanization highlight the direction of change. Due to enormous time pressure and lack of knowledge, corporations rely heavily on external sources of knowledge to increase innovativeness. Therein, startups take a special role. Joint R&D projects, investments or strategic buyer-supplier agreements with startups grant corporations access to their innovative technologies. This paper gives insights into the organization of search processes to identify innovative startups and highlights approaches to initiate collaborations. Therefore, a multiple-case study among automotive OEMs and suppliers was conducted. The research ends with organizational structures, an identification process, and various instruments developed for the identification of startup innovations. Furthermore, propositions are made for a successful collaboration between startups and established corporations, displaying the role of purchasing in startup management, the need to take fast decisions, secure technical support by experts within their organization and build strong relationships with partners within their supply chain and new partners, as for example venture capitalists. Y1 - 2018 PB - IPSERA 2018 Conference CY - Athens, Greece ER - TY - CHAP A1 - Schröder, Carsten A1 - Englert, Heike A1 - Kurzhals, Kerstin A1 - Ritter, Guido T1 - Paneldiskussion zum Thema „Science with and for Society“, münster.land.leben Zwischenkonferenz, 5.4.2019, Münster. T2 - Panel discussion held at the münster.land.leben Zwischenkonferenz, 05.04.2019, Münster, Germany Y1 - 2019 ER - TY - CHAP A1 - Schneid, Konrad A1 - Usener, Claus A. A1 - Thöne, Sebastian A1 - Kuchen, Herbert A1 - Tophinke, Christian ED - Hung, Chih-Cheng ED - Papadopoulos, George A. T1 - Static Analysis of BPMN-Based Process-Driven Applications T2 - Proceedings of the 34th ACM/SIGAPP Symposium on Applied Computing N2 - Process-Driven Applications (PDA) require less coding, for their business logic is defined by a business process model which can be executed by a process engine. However, inconsistencies between process model and dependent source code artifacts cause runtime errors and reduce development productivity. This paper targets at making the development of PDAs more efficient: It proposes a broader approach to statical analysis which also covers consistency constraints between model and code. When integrated into common analysis tools or a continuous integration pipeline, defects like broken code references or data-flow anomalies can be detected at an early stage without launching the entire application and its process interpretation engine. The approach is demonstrated by a prototype called viadee Process Application Validator (vPAV), which was developed for BPMN-based process models. The prototype has already been used in various BPM projects, attesting high benefit and potential. KW - BPM KW - BPMN KW - Business Process KW - Process-Driven Application KW - Static Analysis Y1 - 2019 UR - https://dl.acm.org/citation.cfm?doid=3297280.3297289 SN - 978-1-4503-5933-7 U6 - http://dx.doi.org/10.1145/3297280.3297289 SP - 66 EP - 74 PB - ACM CY - New York, NY, USA ER - TY - CHAP A1 - Schneid, Konrad A1 - Thöne, Sebastian A1 - Kuchen, Herbert T1 - Feature Development in BPMN-Based Process-Driven Applications T2 - Business Process Management Forum / Hrsg. Dirk Fahland, Chiara Ghidini, Jörg Becker, Marlon Dumas N2 - In the context of Continuous Software Engineering, it is acknowledged as best practice to develop new features on the mainline rather than on separate feature branches. Unfinished work is then usually prevented from going live by some kind of feature toggle. However, there is no concept of feature toggles for Process-Driven Applications (PDA) so far. PDAs are hybrid systems consisting not only of classical source code but also of a machine-interpretable business process model. This paper elaborates on a feature development approach that covers both the business process model and the accompanying source code artifacts of a PDA. The proposed solution, Toggles for Process-Driven Applications (T4PDA), equipped with an easy to use modeling tool extension, enables the developer to safely commit unfinished work on model and source code to the project’s mainline. It will be kept inactive during productive deployments unless the feature is finally released. During an AB/BA crossover design experiment, the T4PDA approach, including the provided tool support, showed higher software quality, a faster development process, and contented developers. KW - Feature-driven Development KW - Continuous Software Engineering KW - Process-Driven Application Y1 - 2020 SN - 978-3-030-58638-6 U6 - http://dx.doi.org/10.1007/978-3-030-58638-6_3 SN - 1865-1348 SP - 35 EP - 50 PB - Springer International Publishing ER - TY - CHAP A1 - Schneid, Konrad A1 - Thöne, Sebastian A1 - Kuchen, Herbert T1 - Modification-Impact based Test Prioritization for Process-Driven Applications T2 - 2023 IEEE International Conference on Software Testing, Verification and Validation Workshops (ICSTW) Y1 - 2023 U6 - http://dx.doi.org/10.1109/ICSTW58534.2023.00068 SP - 365 EP - 372 ER -