TY  - JOUR
A1  - Feldmann, Carsten
A1  - Nießing, Jörg
A1  - Geyer, Fred
ED  - AIMA All Indian Management Association, 
T1  - Three steps to outstanding digital CX
JF  - Indian Management
Y1  - 2020
SN  - 0019-5812
VL  - 59
IS  - 3
SP  - 18
EP  - 23
ER  -