TY  - JOUR
A1  - Meerman, A.
A1  - Lellek, V.
A1  - Serbin, D.
T1  - The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
JF  - EuroFM Journal. International Journal of Facilities Management. Research Papers, Promoting Innovation
Y1  - 2014
SP  - 201
EP  - 211
ER  -