TY  - CHAP
A1  - Hewing, Michael
T1  - In the eye of the beholder: Customer-oriented Process Management through Blueprinting
T2  - 9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011
Y1  - 2011
ER  - 
TY  - CHAP
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Business Process Blueprinting: Analysing and Evaluating Usage Processes
T2  - 40th Annual Conference of the European Marketing Academy (EMAC)
Y1  - 2011
ER  -