TY  - CHAP
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Business Process Blueprinting: Analysing and Evaluating Usage Processes
T2  - 40th Annual Conference of the European Marketing Academy (EMAC)
Y1  - 2011
ER  - 
TY  - CHAP
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective
T2  - 16th Americas Conference on Information Systems (AMCIS)
Y1  - 2010
UR  - https://aisel.aisnet.org/amcis2010/117/
SN  - 978-1-61738-952-8
SP  - 1611
EP  - 1620
PB  - AIS/ICIS
ER  - 
TY  - CHAP
A1  - Gersch, Martin
A1  - Lindert, Ralf
A1  - Hewing, Michael
T1  - AAL-business models: Different prospects for the successful implementation of innovative services in the first and second healthcare market
T2  - Proceedings of the AALIANCE European Conference on AAL
Y1  - 2010
ER  -