TY  - CHAP
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality.
T2  - Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation
Y1  - 2014
SP  - 331
EP  - 340
PB  - International Management Foundation, Cracow University of Economics
CY  - Münster, Krakau
ER  - 
TY  - CHAP
A1  - AVERBECK, A.-K.
A1  - BERNHOLD, T.
A1  - BRÄUER, S.
A1  - KNACKSTEDT, R.
A1  - MATZNER, M.
T1  - Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks
T2  - MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th
Y1  - 2013
SN  - 978-3-642-30819-2
SP  - 107
EP  - 120
PB  - Springer-Verlag
CY  - Heidelberg, New York, Dordrecht, London
ET  - 1
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.;  JENSEN, P. A. (Editors)
Y1  - 2012
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag
CY  - Lyngby
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark
Y1  - 2012
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag 2012
CY  - Lyngby :
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark
Y1  - 2012
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag 2012
CY  - Lyngby :
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, M.
T1  - Measurement of productivity of property services - an empiric analysis of the status quo
T2  - GANZ, W.; KIRCHERER, F.; SCHLETZ, A. (Hrsg.); Productivity of Services NextGen - Beyond Output/Input
Y1  - 2011
SN  - 978-3-8396-0297-3
SP  - 190
EP  - 191
PB  - Fraunhofer Verlag
CY  - Stuttgart
ET  - 1. Aufl.
ER  -