TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KOERS, J.
A1  - YOUSSEF, L.
T1  - International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland
Y1  - 2014
SP  - S. 900
EP  - 911
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis
T2  - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Ergänzungslieferung
Y1  - 2014
SP  - 1
EP  - 29 (2.2.1.1.1)
PB  - ecomed SICHERHEIT
CY  - Heidelberg, München, Landsberg, Frechen, Hamburg
ER  - 
TY  - CHAP
A1  - LELLEK, V.
A1  - KÜRSCHNER, M.
T1  - Produktivitätsmessung von Immobilien-Services unter Einsatz einer CAFM Web-Applikation
T2  - Facility Management Messe 2014 Tagungsband.
Y1  - 2014
SP  - 214
EP  - 224
PB  - VEW Verlag 2014
CY  - Berlin, Offenbach
ER  - 
TY  - JOUR
A1  - MEERMAN, A.
A1  - LELLEK, V.
A1  - SERBIN, D.
T1  - The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
JF  - EuroFM Journal. International Journal of Facilities Management. Research Papers, Advancing knowledge in Facilities Management. Promoting Innovation in FM, March 2014
Y1  - 2014
SP  - 201
EP  - 211
ER  - 
TY  - GEN
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
Y1  - 2014
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis
T2  - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement
Y1  - 2014
SP  - 1
EP  - 29 (2.2.1.1.1)
PB  - ecomed SICHERHEIT 2014
CY  - Heidelberg, München, Landsberg, Frechen, Hamburg
ET  - 42. Ergänzungsliefer
ER  - 
TY  - CHAP
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality.
T2  - Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation
Y1  - 2014
SP  - 331
EP  - 340
PB  - International Management Foundation, Cracow University of Economics
CY  - Münster, Krakau
ER  -