TY  - CHAP
A1  - Becker, Jörg
A1  - Clever, Nico
A1  - Fleischer, Stefan
A1  - Höhenberger, Steffen
A1  - Rätzer, Sebastian
T1  - Using Business Process Management for Effective and Efficient Quality Management / Hrsg. J. vom Brocke, A. Hevner, A. Mädche
T2  - Design Science Research. Cases
Y1  - 2020
SN  - 978-3030467807
SP  - 100
EP  - 130
PB  - Springer International Publishing
CY  - Switzerland
ER  -