TY  - CHAP
A1  - Bernhold, Torben
A1  - Wiesweg, Niklas
A1  - Löhmer, Thomas
A1  - Lill, Susanne
T1  - Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction
T2  - The 21st EuroFM Research Symposium. Ed. Tuuli Jylhä, Vitalija Danivska
KW  - Structural equation
KW  - Internal service barometer
KW  - Customer satisfaction
KW  - Facility Services
Y1  - 2022
U6  - http://dx.doi.org/10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456
SP  - 36
EP  - 46
PB  - Delft University of Technology - Breda University of Applied Sciences
CY  - Breda
ER  - 
TY  - CHAP
A1  - Bernhold, Torben
A1  - Wiesweg, Niklas
T1  - The use of Key Performance Indicators in Real Estate Management - A stocktaking along the CREM maturity level
T2  - Research Papers EuroFM, The 20th EuroFM Research Symposium / Jylhä  Tuuli (ed.)
KW  - Corporate Real Estate Management
KW  - Maturity Model
KW  - Key Performance Indicator
Y1  - 2021
SP  - 63
EP  - 71
PB  - EuroFM
CY  - The Hague
ER  - 
TY  - CHAP
A1  - Clever, Lena
A1  - Schatto-Eckrodt, Tim
A1  - Clever, Nico
A1  - Frischlich, Lena
T1  - Extremism on the Second Glance: Automated Content Analysis of Covert Propaganda on Instagram
T2  - Proceedings of the The 3rd Multidisciplinary International Symposium on Disinformation in Open Online Media
Y1  - 2021
CY  - Oxford, United Kingdom
ER  - 
TY  - CHAP
A1  - Bernhold, Torben
A1  - Wiesweg, Niklas
ED  - Jylhä, Tuuli
T1  - Creating a Holistic Real Estate Comprehension
T2  - The 19th EuroFM Research Symposium
KW  - Facility Management
KW  - Corporate Real Estate Management
Y1  - 2020
UR  - https://eurofm.org/2020/06/03/19th-eurofm-research-symposium-proceedings-of-the-research-papers/
SN  - 978-90-90333-13-7
SP  - 7
EP  - 14
PB  - EuroFM
CY  - The Hague
ER  - 
TY  - CHAP
A1  - Neffe, Carolin
A1  - Wilderom, Celeste P. M.
A1  - Lattuch, Frank
T1  - Family-Firm Transformational Leadership, Familiness and Performance: A Four-Path Mediation Model
T2  - Family Enterprise Research Conference
N2  - An important strength of family firms is the familiness of these firms. We examined how the transformational leadership style could strengthen firms’ performance levels through familiness. In this cross-sectional field study, survey measures were obtained from family CEOs of 72 German family firms, and the members of their non-family-based TMTs (245 TMT members). Support was obtained for a four-path mediation model, in which three distinct familiness-related team forces (TMT cohesion, behavioral integration, and efficacy) serve as mediators between CEO TFL and family-firm performance in a series. It is argued here that positive familiness results from a specific leadership style.
Y1  - 2019
PB  - Family Enterprise Research Conference
CY  - Burlington, Vermont, USA
ER  - 
TY  - CHAP
A1  - Bernhold, Torben
A1  - Schlicht, Christian
A1  - Lellek, Vanessa
ED  - Tucker, Matthew
T1  - Become an Outperformer! – Measurement of added value
T2  - Research Paper for the 18th EuroFM Research Symposium
KW  - Facility Management
Y1  - 2019
SN  - 978-94-90694-10-4
SP  - 44
EP  - 56
PB  - EuroFM
CY  - Schiphol-Rijk
ER  - 
TY  - CHAP
A1  - Heidekrüger, Robert
A1  - Heuchert, Markus
A1  - Clever, Nico
A1  - Becker, Jörg
T1  - Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry
T2  - Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018)
Y1  - 2018
SP  - 386
EP  - 397
CY  - Lüneburg, Deutschland
ER  - 
TY  - CHAP
A1  - Siemen, Christian
A1  - Clever, Nico
A1  - Barann, Benjamin
A1  - Becker, Jörg
T1  - Requirements Elicitation for an Inter-organizational Business Intelligence System for Small and Medium Retail Enterprises
T2  - Proceedings of the 20th IEEE International Conference on Business Informatics (CBI) 2018
Y1  - 2018
SP  - 129
EP  - 138
CY  - Vienna, Austria
ER  - 
TY  - CHAP
A1  - Becker, Jörg
A1  - Clever, Nico
A1  - Holler, Justus
A1  - Shitkova, Maria
ED  - Donnellan, B.
ED  - Helfert, M.
ED  - Kenneally, J.
ED  - VanderMeer, D.
ED  - Rothenberger, M.
ED  - Winter, R.
T1  - icebricks — Mobile Application for Business Process Modeling
T2  - New Horizons in Design Science: Broadening the Research Agenda
Y1  - 2015
SP  - 361
EP  - 365
PB  - Springer
ER  - 
TY  - CHAP
A1  - Shitkova, Maria
A1  - Clever, Nico
A1  - Holler, Justus
A1  - Becker, Jörg
T1  - Towards Increased Comparability of Business Process Models — Design, Implementation and Evaluation of Semantic Standardization Functionality
T2  - Proceedings of the 17th IEEE International Conference on Business Informatics (CBI) 2015
Y1  - 2015
SP  - 143
EP  - 150
CY  - Lisbon, Portugal
ER  -