TY  - GEN
A1  - LELLEK, V.
A1  - AVERBECK, A.
T1  - Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility & Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.
Y1  - 2013
ER  -