TY - GEN A1 - LELLEK, V. A1 - BERNHOLD, T. T1 - Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand. Y1 - 2015 ER - TY - GEN A1 - KOERS, J. A1 - LELLEK, V. A1 - BERNHOLD, T. A1 - YOUSSEF, L. T1 - Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland. Y1 - 2014 ER - TY - CHAP A1 - KOERS, J. A1 - LELLEK, V. A1 - BERNHOLD, T. A1 - YOUSSEF, L. T1 - Visualization of services - Closing expectation gaps and increasing service quality. T2 - Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation Y1 - 2014 SP - 331 EP - 340 PB - International Management Foundation, Cracow University of Economics CY - Münster, Krakau ER - TY - JOUR A1 - KANNING, U. P. A1 - VOGLER, S. A1 - BERNHOLD, T. A1 - GELLENBECK, K. T1 - Determinants of the implementation of facility management in German communes JF - Facilities Y1 - 2008 VL - 26 IS - 09/10 SP - 418 EP - 425 ER - TY - GEN A1 - BERNHOLD, T. A1 - LELLEK, V. A1 - KÜRSCHNER, M. A1 - AVERBECK, A.-K. T1 - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence Y1 - 2013 ER - TY - GEN A1 - BERNHOLD, T. A1 - LELLEK, V. A1 - KÜRSCHNER, M. A1 - AVERBECK, A.-K. T1 - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence Y1 - 2013 ER - TY - GEN A1 - BERNHOLD, T. A1 - LELLEK, V. A1 - KOERS, J. A1 - YOUSSEF, L. T1 - International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland Y1 - 2014 SP - S. 900 EP - 911 ER - TY - GEN A1 - BERNHOLD, T. A1 - LATTUCH, F. A1 - RIEMENSCHNEIDER, F. T1 - Success dimensions for major real estate projects: the case of stadium development, SCEE`2014 Conference, Riga Technical University 55th International Scientific Conference, 14-17 October 2014 Y1 - 2014 ER - TY - JOUR A1 - BERNHOLD, T. A1 - LATTUCH, F. A1 - RIEMENSCHNEIDER, F. T1 - Success Dimensions for Major Real Estate Projects: The Case of Stadium Development JF - Baltic Journal of Real Estate Economics and Construction Management Y1 - 2014 IS - 2 SP - 23 EP - 29 ER - TY - CHAP A1 - BERNHOLD, T. A1 - KALING, N. A1 - LELLEK, V. T1 - Productivity Measurement Model - A Holistic Approach For Services T2 - Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors) Y1 - 2012 SP - 20 EP - 30 PB - Polyeknisk Forlag CY - Lyngby ER -