TY  - CHAP
A1  - Becker, J.
A1  - Rieke, T.
T1  - Scorecard-based Process Controlling - Linking Business Objectives to Workflow Execution
T2  - (Hrsg.: Fischer, L): Workflow Handbook 2004
Y1  - 2004
SP  - 115
EP  - 126
PB  - Future Strategies
CY  - Lighthouse-Point, FL, USA
ER  -