TY  - JOUR
A1  - Linnemann, Gesa
A1  - Regina, Jucks
A1  - Brummernhenrich, Benjamin
T1  - Student Evaluations of a (Rude) Spoken Dialogue System Insights from an experimental study. Advances in Human–Computer Interaction
JF  - Advances in Human-Computer Interaction
N2  - Communicating with spoken dialogue systems (SDS) such as Apple’s Siri® and Google’s Now is becoming more and more common. We report a study that manipulates an SDS’s word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it replied to typical questions posed by university freshmen. The answers were either formulated politely or rudely. Dependent measures were both holistic measures of how students perceived the SDS as well as detailed evaluations of each single answer. Results show that participants not only evaluated the content of rude answers as being less appropriate and less pleasant than the polite answers, but also evaluated the rude system as less accurate. Lack of politeness also impacted aspects of the perceived trustworthiness of the SDS. We conclude that users of SDS expect such systems to be polite, and we then discuss some practical implications for designing SDS.
Y1  - 2018
U6  - http://dx.doi.org/10.1155/2018/8406187
ER  - 
TY  - GEN
A1  - Linnemann, Gesa
A1  - Brummernhenrich, Benjamin
A1  - Jucks, Regina
T1  - Computer, wie redest du mit mir? – Höflichkeit in einem Gesprochenen Dialogsystem zu Studieninformationen - Vortrag auf der gemeinsamen Fachtagung der Fachgruppen Pädagogische Psychologie und Entwicklungspsychologie PAEPSY, 11.-14.Sept. 2017, Münster
Y1  - 2017
ER  - 
TY  - GEN
A1  - Brummernhenrich, Benjamin
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - "Siri, bitte sei höflich!" - Zur Rolle von Höflichkeit bei Spoken Dialogue Systems. Vortrag auf dem 50. Kongress der Deutschen Gesellschaft für Psychologie, 2016 in Leipzig.
Y1  - 2016
ER  - 
TY  - GEN
A1  - Brummernhenrich, Benjamin
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - Socializing Siri: Politeness in Spoken Dialogue Systems. Vortrag beim Twenty-Sixth Annual Meeting of the Society for Text and Discourse, Kassel.
Y1  - 2016
ER  -