TY - CHAP A1 - Jucks, Regina A1 - Linnemann, Gesa A1 - Thon, F. M. A1 - Zimmermann, M. ED - Blöbaum, B. T1 - Trust the words: Insights into the role of language in trust building in a digitalized world T2 - Trust and Communication in a Digitalized World. Models and Concepts of Trust Research Y1 - 2016 SN - 978-3-319-28059-2 U6 - http://dx.doi.org/10.1007/978-3-319-28059-2 SP - 225 EP - 237 PB - Springer CY - Berlin ER - TY - CHAP A1 - Linnemann, Gesa A1 - Brummernhenrich, B. A1 - Jucks, Regina ED - Bedijs, K. ED - Held, G. ED - Maaß, C. T1 - A matter of politeness? On the role of face-threatening acts in online tutoring T2 - Face work and social media Y1 - 2014 SN - 978-3-643-90435-5 SP - 423 EP - 440 PB - LIT CY - Münster ER -