TY  - JOUR
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - ‘Can I Trust the Spoken Dialogue System Because It Uses the Same Words as I Do?’—Influence of Lexically Aligned Spoken Dialogue Systems on Trustworthiness and User Satisfaction
JF  - Interacting with Computers
N2  - One of many ways in which spoken dialogue systems (SDS) are becoming more and more flexible is in their choice of words (e.g. alignment to the user’s vocabulary). We examined how users perceive such adaptive and non-adaptive SDS regarding trustworthiness and usability. In Experiment 1, 130 participants read out questions to an SDS that either made or did not make lexical alignment in its replies. They perceived higher cognitive demand when the SDS did not employ alignment. In Experiment 2, 135 participants listened to a conversation between a human and the same SDS in an online study. They judged the aligned SDS to have more integrity and to be more likeable. Implications for the design of SDS are discussed.
Y1  - 2018
U6  - http://dx.doi.org/10.1093/iwc/iwy005
VL  - 30
IS  - 3
SP  - 173
EP  - 186
ER  - 
TY  - JOUR
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - As in the Question, so in the Answer?  - Language Style of Human and Machine Speakers Affects Interlocutors’ Convergence on Wordings
JF  - Journal of Language and Social Psychology
N2  - People adapt their word choice to both humans and computers. In this study, language style (elaborated vs. restricted) and perceived conversational partner (human vs. spoken dialogue system) were varied. Convergence was greater when reacting to a restricted language style. Participants preferred human partners and an elaborated language style. In line with communication accommodation theory, results suggest that considering restricted capabilities (cognitive organization) constitutes a central motive for convergence. Implications for spoken dialogue system design are discussed.
Y1  - 2016
U6  - http://dx.doi.org/10.1177/0261927X15625444
VL  - 35
IS  - 6
SP  - 686
EP  - 697
ER  - 
TY  - CHAP
A1  - Jucks, Regina
A1  - Linnemann, Gesa
A1  - Thon, F. M.
A1  - Zimmermann, M.
ED  - Blöbaum, B.
T1  - Trust the words: Insights into the role of language in trust building in a digitalized world
T2  - Trust and Communication in a Digitalized World. Models and Concepts of Trust Research
Y1  - 2016
SN  - 978-3-319-28059-2
U6  - http://dx.doi.org/10.1007/978-3-319-28059-2
SP  - 225
EP  - 237
PB  - Springer
CY  - Berlin
ER  - 
TY  - CHAP
A1  - Linnemann, Gesa
A1  - Brummernhenrich, B.
A1  - Jucks, Regina
ED  - Bedijs, K.
ED  - Held, G.
ED  - Maaß, C.
T1  - A matter of politeness? On the role of face-threatening acts in online tutoring
T2  - Face work and social media
Y1  - 2014
SN  - 978-3-643-90435-5
SP  - 423
EP  - 440
PB  - LIT
CY  - Münster
ER  - 
TY  - GEN
A1  - Linnemann, Gesa
A1  - Brummernhenrich, Benjamin
A1  - Jucks, Regina
T1  - Computer, wie redest du mit mir? – Höflichkeit in einem Gesprochenen Dialogsystem zu Studieninformationen - Vortrag auf der gemeinsamen Fachtagung der Fachgruppen Pädagogische Psychologie und Entwicklungspsychologie PAEPSY, 11.-14.Sept. 2017, Münster
Y1  - 2017
ER  - 
TY  - GEN
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - “Say it Again!? – The Role of Lexical Alignment for Assessing the Communication with a Spoken Dialogue System. Vortrag beim 26th Annual Meeting of the Society for Text & Discourse, Kassel.
Y1  - 2016
ER  - 
TY  - GEN
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - Talking to a birdbrained computer or to an elaborated human – Differences in lexical alignment and their explanations. Poster präsentiert auf dem International Workshop on Language Production, Geneva.
Y1  - 2014
ER  - 
TY  - GEN
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - “As the question, so the answer?“ Exploring the Adaptive Mechanism of Communication: Insights from HCI. Vortrag beim 24th Annual Meeting of the Society for Text & Discourse, Chicago.
Y1  - 2014
ER  - 
TY  - GEN
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - Automatisiert oder reflektiert: Eine Untersuchung zur lexikalischen Anpassung an Mensch und „Siri“. Vortrag auf dem 49. Kongress der Deutschen Gesellschaft für Psychologie, Bochum.
Y1  - 2014
ER  - 
TY  - GEN
A1  - Linnemann, Gesa
A1  - Jucks, Regina
T1  - Vertrauen in Siri® und Co?! - Auswirkungen sprachlicher Anpassung auf die eingeschätzte Vertrauenswürdigkeit von Gesprochenen Dialogsystemen. Vortrag auf dem 50. Kongress der Deutschen Gesellschaft für Psychologie, Leipzig.
Y1  - 2016
ER  -