TY  - JOUR
A1  - Gersch, Martin
A1  - Hewing, Michael
A1  - Schöler, Bernd
T1  - Business Process Blueprinting – an enhanced view on process performance
JF  - Business Process Management Journal
Y1  - 2011
U6  - http://dx.doi.org/10.1108/14637151111166169
SN  - 1463-7154
IS  - Vol. 17 No. 5
SP  - 732
EP  - 747
ER  - 
TY  - CHAP
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Business Process Blueprinting: Analysing and Evaluating Usage Processes
T2  - 40th Annual Conference of the European Marketing Academy (EMAC)
Y1  - 2011
ER  - 
TY  - CHAP
A1  - Rachmann, Alexander
A1  - Maucher, Irene
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Benutzerzentriertes Service Engineering am Beispiel einer Telemonitoring-Dienstleistung
T2  - Mit AAL-Dienstleistungen altern: Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living. Hrsg. Daniel Bieber
Y1  - 2011
UR  - http://www.dienstleistungundtechnik.de/pdfs-meta/Bieber_Schwarz_2011_AAL-Dienstleistungen.pdf
SN  - 978-3-935084-30-7
SP  - 242
EP  - 254
PB  - ISO-Verlag
CY  - Saarbrücken
ER  - 
TY  - CHAP
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective
T2  - 16th Americas Conference on Information Systems (AMCIS)
Y1  - 2010
UR  - https://aisel.aisnet.org/amcis2010/117/
SN  - 978-1-61738-952-8
SP  - 1611
EP  - 1620
PB  - AIS/ICIS
ER  -