TY  - JOUR
A1  - Lattuch, F.
A1  - Schlicht, C.
A1  - Dankert, P.
T1  - Shaping the organizational learning strategy through customer journey mapping: Insights from shopping mall operators
JF  - Development and Learning in Organizations
Y1  - 2023
SN  - 1477-7282
VL  - 37
SP  - in press
ER  -