TY - CHAP A1 - Coners, André A1 - Matthies, Benjamin T1 - A Content Analysis of Content Analyses in IS Research: Purposes, Data Sources, and Methodological Characteristics T2 - Proceedings of the 18th Pacific Asia Conference on Information Systems (PACIS) Y1 - 2014 ER - TY - JOUR A1 - Matthies, Benjamin T1 - Process Capital: A Synthesis of Research and Future Prospects JF - Knowledge and Process Management Y1 - 2014 U6 - http://dx.doi.org/10.1002/kpm.1433 VL - 21 IS - 2 SP - 91 EP - 102 ER -