TY  - GEN
A1  - Meerman, Arno
A1  - Lellek, Vanessa
T1  - The Path to Excellence: Integrating Customer Satisfaction in Productivity Measurement in Facility Management, EFMC 2014 am 6 Juni 2014 in Berlin
Y1  - 2014
ER  - 
TY  - CHAP
A1  - Bernhold, Torben
A1  - Schlicht, Christian
A1  - Lellek, Vanessa
ED  - Tucker, Matthew
T1  - Become an Outperformer! – Measurement of added value
T2  - Research Paper for the 18th EuroFM Research Symposium
KW  - Facility Management
Y1  - 2019
SN  - 978-94-90694-10-4
SP  - 44
EP  - 56
PB  - EuroFM
CY  - Schiphol-Rijk
ER  -