TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark
Y1  - 2012
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag 2012
CY  - Lyngby :
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis
T2  - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Ergänzungslieferung
Y1  - 2014
SP  - 1
EP  - 29 (2.2.1.1.1)
PB  - ecomed SICHERHEIT
CY  - Heidelberg, München, Landsberg, Frechen, Hamburg
ER  - 
TY  - CHAP
A1  - BERNHOLD, T.
A1  - LELLEK, V.
T1  - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis
T2  - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement
Y1  - 2014
SP  - 1
EP  - 29 (2.2.1.1.1)
PB  - ecomed SICHERHEIT 2014
CY  - Heidelberg, München, Landsberg, Frechen, Hamburg
ET  - 42. Ergänzungsliefer
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KOERS, J.
A1  - YOUSSEF, L.
T1  - International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland
Y1  - 2014
SP  - S. 900
EP  - 911
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KÜRSCHNER, M.
A1  - AVERBECK, A.-K.
T1  - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
Y1  - 2013
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KÜRSCHNER, M.
A1  - AVERBECK, A.-K.
T1  - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence
Y1  - 2013
ER  - 
TY  - GEN
A1  - BERNHOLD, T.
A1  - SCHLICHT, C.
A1  - LELLEK, V.
T1  - Added Value im CREM/FM - Studienergebnisse - Past - Present - Future, Münster, November 2018
Y1  - 2018
ER  - 
TY  - GEN
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
Y1  - 2014
ER  - 
TY  - CHAP
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality.
T2  - Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation
Y1  - 2014
SP  - 331
EP  - 340
PB  - International Management Foundation, Cracow University of Economics
CY  - Münster, Krakau
ER  - 
TY  - GEN
A1  - LELLEK, V.
A1  - AVERBECK, A.
T1  - Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility & Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.
Y1  - 2013
ER  -