TY  - CHAP
A1  - Bernhold, Torben
A1  - Wiesweg, Niklas
A1  - Löhmer, Thomas
A1  - Lill, Susanne
T1  - Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction
T2  - The 21st EuroFM Research Symposium. Ed. Tuuli Jylhä, Vitalija Danivska
KW  - Structural equation
KW  - Internal service barometer
KW  - Customer satisfaction
KW  - Facility Services
Y1  - 2022
U6  - http://dx.doi.org/10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456
SP  - 36
EP  - 46
PB  - Delft University of Technology - Breda University of Applied Sciences
CY  - Breda
ER  -