TY  - CHAP
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective
T2  - 16th Americas Conference on Information Systems (AMCIS)
Y1  - 2010
UR  - https://aisel.aisnet.org/amcis2010/117/
SN  - 978-1-61738-952-8
SP  - 1611
EP  - 1620
PB  - AIS/ICIS
ER  - 
TY  - CHAP
A1  - Hewing, Michael
T1  - In the eye of the beholder: Customer-oriented Process Management through Blueprinting
T2  - 9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011
Y1  - 2011
ER  - 
TY  - RPRT
A1  - Hoymann,, Jana
A1  - Koomen, Eric
A1  - Dekkers, Jasper
A1  - Phan-Drost, Nga
A1  - Pilz, Henrik
A1  - Hewing, Michael
T1  - Elbescanner. Simulating residential land use changes in scenarios
Y1  - 2010
UR  - https://research.vu.nl/en/publications/manual-elbescanner-simulating-residential-land-use-changes-in-sce
ER  - 
TY  - CHAP
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Business Process Blueprinting: Analysing and Evaluating Usage Processes
T2  - 40th Annual Conference of the European Marketing Academy (EMAC)
Y1  - 2011
ER  - 
TY  - JOUR
A1  - Gersch, Martin
A1  - Hewing, Michael
A1  - Schöler, Bernd
T1  - Business Process Blueprinting – an enhanced view on process performance
JF  - Business Process Management Journal
Y1  - 2011
U6  - http://dx.doi.org/10.1108/14637151111166169
SN  - 1463-7154
IS  - Vol. 17 No. 5
SP  - 732
EP  - 747
ER  - 
TY  - BOOK
A1  - Hewing, Michael
T1  - Business Process Blueprinting ‐ A Method for a Customer-Oriented Business Process Modeling
KW  - process management, customer-orientation
Y1  - 2013
SN  - 978-3-658-03729-1
U6  - http://dx.doi.org/10.1007/978-3-658-03729-1
PB  - Springer Gabler
CY  - Wiesbaden
ER  - 
TY  - CHAP
A1  - Gersch, Martin
A1  - Lindert, Ralf
A1  - Hewing, Michael
T1  - AAL-business models: Different prospects for the successful implementation of innovative services in the first and second healthcare market
T2  - Proceedings of the AALIANCE European Conference on AAL
Y1  - 2010
ER  -