TY - CHAP A1 - Bernhold, Torben A1 - Wiesweg, Niklas T1 - Principal Agent Theory: Perspectives and Practices for effective workplace solutions T2 - A Handbook of Management Theories and Models for Office Environments and Services / Rianne Appel-Meulenbroek, Vitalija Danivska (Eds.) KW - Corporate Real Estate Management KW - Workplace Management KW - Principal-Agent-Theory Y1 - 2022 SN - 978-0-367-65287-6 U6 - http://dx.doi.org/10.4324/9781003128786 SP - 117 EP - 128 PB - Routledge CY - Oxon, New York ER - TY - CHAP A1 - Bernhold, Torben A1 - Wiesweg, Niklas A1 - Löhmer, Thomas A1 - Lill, Susanne T1 - Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction T2 - The 21st EuroFM Research Symposium. Ed. Tuuli Jylhä, Vitalija Danivska KW - Structural equation KW - Internal service barometer KW - Customer satisfaction KW - Facility Services Y1 - 2022 U6 - http://dx.doi.org/10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456 SP - 36 EP - 46 PB - Delft University of Technology - Breda University of Applied Sciences CY - Breda ER - TY - JOUR A1 - Wiesweg, Niklas A1 - Schäpers, Philipp A1 - Bernhold, Torben A1 - Hartmann, Timo T1 - On the challenges of inter-organisational data in real estate: The role of knowledge sharin JF - Engineering, Construction and Architectural Management KW - Knowledge management KW - Strategic management Y1 - 2022 U6 - http://dx.doi.org/10.1108/ECAM-12-2021-1081 SN - 0969-9988 VL - 2022 ER -