TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Fleischer, Stefan A1 - Höhenberger, Steffen A1 - Rätzer, Sebastian T1 - Using Business Process Management for Effective and Efficient Quality Management / Hrsg. J. vom Brocke, A. Hevner, A. Mädche T2 - Design Science Research. Cases Y1 - 2020 SN - 978-3030467807 SP - 100 EP - 130 PB - Springer International Publishing CY - Switzerland ER - TY - CHAP A1 - Shitkova, Maria A1 - Holler, Justus A1 - Heide, Tobias A1 - Clever, Nico A1 - Becker, Jörg T1 - Towards Usability Guidelines for Mobile Websites and Applications T2 - Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik Y1 - 2015 SP - 1603 EP - 1617 CY - Osnabrück, Germany ER - TY - CHAP A1 - Shitkova, Maria A1 - Clever, Nico A1 - Holler, Justus A1 - Becker, Jörg T1 - Towards Increased Comparability of Business Process Models — Design, Implementation and Evaluation of Semantic Standardization Functionality T2 - Proceedings of the 17th IEEE International Conference on Business Informatics (CBI) 2015 Y1 - 2015 SP - 143 EP - 150 CY - Lisbon, Portugal ER - TY - CHAP A1 - Clever, Nico A1 - Holler, Justus A1 - Shitkova, Maria A1 - Becker, Jörg T1 - Towards Auto-Suggested Process Modeling — Prototypical Development of an Auto-Suggest Component for Process Modeling Tools T2 - Proceedings of the 5th International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2013) Y1 - 2013 SP - 133 EP - 145 CY - St. Gallen, Schweiz ER - TY - CHAP A1 - Heidekrüger, Robert A1 - Heuchert, Markus A1 - Clever, Nico A1 - Becker, Jörg T1 - Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry T2 - Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018) Y1 - 2018 SP - 386 EP - 397 CY - Lüneburg, Deutschland ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Shitkova, Maria T1 - Towards A Usability Measurement Framework for Process Modelling Tools T2 - Proceedings of the Pacific Asia Conference on Information Systems (PACIS) 2013 Y1 - 2013 SP - 186 EP - 195 CY - Jeju Island, Korea ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Püster, Johannes A1 - Shitkova, Maria T1 - Semantically Standardized and Transparent Process Model Collections via Process Building Blocks T2 - Proceedings of the Fifth International Conference on Information, Process, and Knowledge Management — eKNOW 2013 Y1 - 2013 SP - 172 EP - 177 CY - Nice, France ER - TY - CHAP A1 - Siemen, Christian A1 - Clever, Nico A1 - Barann, Benjamin A1 - Becker, Jörg T1 - Requirements Elicitation for an Inter-organizational Business Intelligence System for Small and Medium Retail Enterprises T2 - Proceedings of the 20th IEEE International Conference on Business Informatics (CBI) 2018 Y1 - 2018 SP - 129 EP - 138 CY - Vienna, Austria ER - TY - CHAP A1 - Heidekrüger, Robert A1 - Heuchert, Markus A1 - Clever, Nico A1 - Becker, Jörg T1 - Konstruktion eines Omni-Channel-Frameworks für Sales & Service in KMU in der B2B-Telekommunikationsindustrie T2 - Digital Customer Experience — Mit digitalen Diensten Kunden gewinnen und halten / Hrsg. S. Robra-Bissantz, C. Lattemann Y1 - 2019 SN - 978-3-658-22541-4 U6 - http://dx.doi.org/10.1007/978-3-658-22542-1 SP - 39 EP - 52 PB - Springer Vieweg CY - Wiesbaden ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Püster, Johannes A1 - Shitkova, Maria T1 - Integrating Process Modeling Methodology, Language and Tool — A Design Science Approach T2 - Proceedings of the 6th IFIP WG 8.1 working conference on the Practice of Enterprise Modeling (PoEM 2013) Y1 - 2013 SP - 221 EP - 235 CY - Riga, Latvia ER -