TY - CHAP A1 - BERNHOLD, T. A1 - KALING, N. A1 - LELLEK, V. T1 - Productivity Measurement Model - A Holistic Approach For Services T2 - Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors) Y1 - 2012 SP - 20 EP - 30 PB - Polyeknisk Forlag CY - Lyngby ER - TY - CHAP A1 - BECKER, J. A1 - BERNHOLD, T. A1 - BEVERUNGEN, N. A1 - KALING, N. A1 - KNACKSTEDT, R. A1 - LELLEK, V. A1 - RAUER, H. T1 - Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management T2 - THOMAS, O.; NÜTTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivität Y1 - 2013 SN - 978-3-658-00862-8 SP - 208 EP - 226 PB - Springer Gabler CY - Wiesbaden ET - 1 ER - TY - GEN A1 - BERNHOLD, T. A1 - LELLEK, V. A1 - KÜRSCHNER, M. A1 - AVERBECK, A.-K. T1 - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence Y1 - 2013 ER - TY - GEN A1 - BERNHOLD, T. A1 - LELLEK, V. A1 - KOERS, J. A1 - YOUSSEF, L. T1 - International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland Y1 - 2014 SP - S. 900 EP - 911 ER - TY - CHAP A1 - BERNHOLD, T. A1 - LELLEK, V. T1 - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis T2 - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Ergänzungslieferung Y1 - 2014 SP - 1 EP - 29 (2.2.1.1.1) PB - ecomed SICHERHEIT CY - Heidelberg, München, Landsberg, Frechen, Hamburg ER - TY - JOUR A1 - BECKER, J. A1 - BERNHOLD, T. A1 - BEVERUNGEN, D. A1 - KALING, N. A1 - KNACKSTEDT, R. A1 - LELLEK, V. A1 - RAUER, H. T1 - Construction of Productivity Models - A Tool-Supported Approach in the Area of Facility Management JF - Enterprise Modelling and Information Systems Architectures Y1 - 2012 IS - Vol. 7, No. 1 SP - 28 EP - 43 ER - TY - GEN A1 - BERNHOLD, T. A1 - SCHLICHT, C. A1 - LELLEK, V. T1 - Added Value im CREM/FM - Studienergebnisse - Past - Present - Future, Münster, November 2018 Y1 - 2018 ER -