TY  - BOOK
A1  - Hewing, Michael
T1  - Business Process Blueprinting ‐ A Method for a Customer-Oriented Business Process Modeling
KW  - process management, customer-orientation
Y1  - 2013
SN  - 978-3-658-03729-1
U6  - http://dx.doi.org/10.1007/978-3-658-03729-1
PB  - Springer Gabler
CY  - Wiesbaden
ER  -