TY - JOUR A1 - Lattuch, F. A1 - Schlicht, C. A1 - Dankert, P. T1 - Shaping the organizational learning strategy through customer journey mapping: Insights from shopping mall operators JF - Development and Learning in Organizations Y1 - 2023 U6 - http://dx.doi.org/10.1108/DLO-09-2022-0176 SN - 1477-7282 VL - 37 IS - 6 SP - 8 EP - 11 ER - TY - JOUR A1 - Lattuch, F. A1 - Dankert, P. T1 - The glue that holds an organization together: Building organizational vision with top-management teams JF - Development and Learning in Organizations Y1 - 2018 VL - 32 IS - 6 SP - 1 EP - 4 ER -