TY - JOUR A1 - Neffe, C. A1 - Wilderom, C.P.M. A1 - Lattuch, F. T1 - Family firm performance through transformational CEO leadership and familiness-related team forces JF - Leadership & Organization Development Journal N2 - Purpose. The purpose of this study is to test the role of familiness-related team forces induced by the CEO of family firms. In particular, we report on the effects of the transformational leadership style of CEOs on their respective top-management team (TMT) and firm performance when viewed through a familiness lens. Design/methodology/approach. Survey measures were taken from a snowballed sample of 72 CEOs of German family firms as well as from 245 members of their TMTs. We tested the aggregated firm-level data with objective performance indicators of the firms they led. Findings. Support was obtained for the three hypothesized team-force mediations and the four-path mediation model. The relationship between CEO’s transformational style and high family-firm performance is found to be serially mediated by TMT cohesion, behavioral integration and efficacy. Together, these three types of collective forces are assumed to be the familiness effect of a family-member CEO with a transformational leadership style. Originality. With our model we quantitatively tested familiness-type forces vis-à-vis firm performance. Theoretical and practical implications of these findings are discussed. KW - Executive Leadership, employee behaviors, Team-oriented leadership Y1 - 2024 SN - 0143-7739 VL - 45 IS - im Erscheinen SP - . EP - .. ER - TY - JOUR A1 - Dedden, A. A1 - Lattuch, F. A1 - Wilderom, C. P. M. T1 - Effectively changing intra-organizational behaviors for environmental performance JF - Academy of Management Proceedings N2 - Despite a broadly shared belief by most organizational members that their own organization’s environmental performance should be improved, they frequently struggle to do so. Securing the required behavioral changes within their organization has frequently been identified as one of the crucial challenges encountered. Hence, there is an urgent need for actionable insights into how to develop and sustain these behavioral change processes. To this end, we systematically reviewed and compared research evidence of how intra-organizational behavior for environmental performance improvements develops over time. This review shows that extensive and long-lasting outcomes are achieved when environmental performance improving activities are advocated, role-modelled and endorsed by top and line managers. Shifts in social norms appear strongly associated with extensive and long-lasting behavioral changes, especially when they are broadly shared and embedded in a pro-environmental organizational culture. Initial evidence points towards the importance of role models throughout the organization in developing such a culture. Pro-environmental behavioral changes may be effectively instigated and sustained by: setting goals; providing instructions; facilitating desired behavior through redesigning organizational practices and procedures; and rewarding achieved outcomes. Furthermore, positive performance feedback catalyzes pro-environmental behavioral changes and employee participation in developing new practices and procedures is strongly associated with long-lasting environmental performance improvements. Heightened awareness of current environmental performance and an increase in specific knowledge of activities for environmental performance improvement appear to predict behavioral change. Initial evidence suggests that positive attitudes towards non-green aspects of improving environmental performance are crucial predictors of long-lasting and extensive pro-environmental behavioral changes. Y1 - 2023 VL - 1 IS - 1 ER - TY - JOUR A1 - Bernhold, Torben T1 - Warum wir zufriedene (interne) Kunden haben müssen JF - Der Facility Manager KW - Kundenzufriedenheit, CREM, FM Y1 - 2023 SN - 0947-0026 VL - 30 IS - 1/2 SP - 18 EP - 21 ER - TY - JOUR A1 - Lattuch, F. A1 - Schlicht, C. A1 - Dankert, P. T1 - Shaping the organizational learning strategy through customer journey mapping: Insights from shopping mall operators JF - Development and Learning in Organizations Y1 - 2023 U6 - http://dx.doi.org/10.1108/DLO-09-2022-0176 SN - 1477-7282 VL - 37 IS - 6 SP - 8 EP - 11 ER - TY - JOUR A1 - Wiesweg, Niklas A1 - Schäpers, Philipp A1 - Bernhold, Torben A1 - Hartmann, Timo T1 - On the challenges of inter-organisational data in real estate: The role of knowledge sharin JF - Engineering, Construction and Architectural Management KW - Knowledge management KW - Strategic management Y1 - 2022 U6 - http://dx.doi.org/10.1108/ECAM-12-2021-1081 SN - 0969-9988 VL - 2022 ER - TY - CHAP A1 - Bernhold, Torben A1 - Wiesweg, Niklas A1 - Löhmer, Thomas A1 - Lill, Susanne T1 - Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction T2 - The 21st EuroFM Research Symposium. Ed. Tuuli Jylhä, Vitalija Danivska KW - Structural equation KW - Internal service barometer KW - Customer satisfaction KW - Facility Services Y1 - 2022 U6 - http://dx.doi.org/10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456 SP - 36 EP - 46 PB - Delft University of Technology - Breda University of Applied Sciences CY - Breda ER - TY - CHAP A1 - Clever, Lena A1 - Schatto-Eckrodt, Tim A1 - Clever, Nico A1 - Frischlich, Lena T1 - Extremism on the Second Glance: Automated Content Analysis of Covert Propaganda on Instagram T2 - Proceedings of the The 3rd Multidisciplinary International Symposium on Disinformation in Open Online Media Y1 - 2021 CY - Oxford, United Kingdom ER - TY - JOUR A1 - Lind, S. C. A1 - Lattuch, F. T1 - Trust, leadership and conflict: The impact of HR practices during family firm M&As JF - Strategic HR Review N2 - Purpose. Strong leadership can be success-critical in M&As. The purpose of this study is to present what HR practice can offer if such leadership is absent and puts the success of the merger or acquisition at risk. Design/methodology/approach. Drawing on a recent merger, this paper clarifies the interplay between trust, leadership, and conflict. Findings. HR can take an active role in supporting top management during major organizational change by (a) avoiding a leadership vacuum, (b) effectively communicating promises by the new owner, and (c) offering support in inter-familial conflicts during the integration phase. Originality/value. Supporting a smooth exit for the target owner, assisting the owning family in their communication activities, and taking conflicts within the family seriously, all help to effectively merge two family firms. Y1 - 2022 U6 - http://dx.doi.org/10.1108/SHR-09-2021-0044 VL - 20 IS - 6 SP - 221 EP - 225 ER - TY - JOUR A1 - Neffe, C. A1 - Wilderom, C. P. M. A1 - Lattuch, F. T1 - Emotionally intelligent top management and high family firm performance: Evidence from Germany JF - European Management Journal N2 - Executives in family firms are often confronted with emotionally loaded issues, in part due to the need to include the interests of the owning family. Given this context, we hypothesize how high family-firm performance is affected by the emotional intelligence (EI) of a family-based CEO and top-management team (TMT), in addition to the CEO's transformational leadership (TFL) and TMT's behavioral integration. Survey measures were taken from a random sample of 72 CEOs of German family firms and 245 members of their TMTs. We found that TMT behavioral integration mediates between CEO TFL and objective firm performance while CEO EI is significantly related to both CEO TFL and TMT EI. Implications are discussed for future research thereby suggesting an extension to upper-echelon theory. Y1 - 2022 U6 - http://dx.doi.org/10.1016/j.emj.2021.07.007 VL - 40 IS - 3 SP - 372 EP - 383 ER - TY - JOUR A1 - Lattuch, F. T1 - Building innovation capabilities through human resources practices JF - Strategic HR Review N2 - Purpose. Considering the distressingly low rate of success in introducing radical new products, the purpose of this paper is to reinforce the importance of taking human resources beyond administrative activity leading to stronger innovation performance and the greater use of its people. In particular, this paper highlights three persistent fallacies in human resource practices: need for creativity; efficiency of bottom-up efforts; and monetary incentives for product innovations and to learn from innovative organizations about how to deal with these fallacies. Design/methodology/approach. This paper details the correlation between culture, confidence, support mechanisms through HR, and innovation by reviewing innovation cases in high-performing organizations. Findings Problem definition, pragmatism and leadership represent critical innovation determinants. As a strategic partner HR can offer support to tackle the three described fallacies of product innovations. Originality/value. This paper suggests a practical means for helping HR professionals to better understand how some simple organizational rules can effectively build innovation capabilities. Y1 - 2021 U6 - http://dx.doi.org/10.1108/SHR-05-2021-0021 VL - 20 IS - 5 SP - 162 EP - 167 ER - TY - JOUR A1 - Lattuch, F. A1 - Ruppert, E. T1 - Human resources, organizational learning and due diligence: Avoiding the honeymoon hangover effect in mergers and acquisitions JF - Development and Learning in Organizations N2 - Purpose. Mergers & acquisitions (M&As) can be an effective way to expand into new markets or business opportunities. Yet, a considerable number of failed M&As can be attributed to disregarded human resource (HR) concerns. In particular, an organization’s leadership tends to hail the advantages of a merger or acquisition during the early stages, raising employees’ expectations (honeymoon effect). Many documented failures in such corporate transactions indicate organizational members’ declining satisfaction following a deal (hangover effect). Design/methodology/approach. Drawing on in-depth interviews with senior M&A experts at a global big-four accountancy firm and focus group sessions with their respective clients, this study investigates in two cases the interplay between HR issues and M&A transactions and infers effective risk management actions. Findings. A honeymoon hangover after a transaction may appear in organizations if HR issues are neglected. Study results provide notable implications for HR departments and HR professionals facing a merger or acquisition. These implications include (1) focusing on HR risks, (2) involving HR executives to manage the HR due diligence efforts, (3) setting up transition teams that communicate well, (4) creating policies for learning and knowledge sharing, (5) developing new competencies for the NewCo, (6) being sensitive to cultural differences and (7) considering legal aspects. Originality/value. Although M&As have been much researched, relatively little has been written on practical managerial adaptation from a human resource perspective and its implications for organizational learning. This article helps address this imbalance by providing a people-oriented approach for effectively managing M&As from beginning to integration. Research limitations/ implications. The two transactions studied revealed patterns that are important for successful change. However, we should not underestimate the individual perspective in M&As. Further studies with interview data directly from stakeholders are important to analyze further the relationships between HR due diligence, organizational learning, effective knowledge transfer, and culture. Due to our research approach, we cannot claim that the results can be generalizable to all major M&As. Further research is needed to measure the impact of the HR Due Diligence aspects outlined on M&A success. Y1 - 2022 U6 - http://dx.doi.org/10.1108/DLO-07-2021-0120 VL - 36 IS - 3 SP - 12 EP - 14 ER - TY - CHAP A1 - Bernhold, Torben A1 - Wiesweg, Niklas T1 - The use of Key Performance Indicators in Real Estate Management - A stocktaking along the CREM maturity level T2 - Research Papers EuroFM, The 20th EuroFM Research Symposium / Jylhä Tuuli (ed.) KW - Corporate Real Estate Management KW - Maturity Model KW - Key Performance Indicator Y1 - 2021 SP - 63 EP - 71 PB - EuroFM CY - The Hague ER - TY - CHAP A1 - Bernhold, Torben A1 - Wiesweg, Niklas T1 - Principal Agent Theory: Perspectives and Practices for effective workplace solutions T2 - A Handbook of Management Theories and Models for Office Environments and Services / Rianne Appel-Meulenbroek, Vitalija Danivska (Eds.) KW - Corporate Real Estate Management KW - Workplace Management KW - Principal-Agent-Theory Y1 - 2022 SN - 978-0-367-65287-6 U6 - http://dx.doi.org/10.4324/9781003128786 SP - 117 EP - 128 PB - Routledge CY - Oxon, New York ER - TY - CHAP A1 - Heidekrüger, Robert A1 - Heuchert, Markus A1 - Clever, Nico A1 - Becker, Jörg T1 - Konstruktion eines Omni-Channel-Frameworks für Sales & Service in KMU in der B2B-Telekommunikationsindustrie T2 - Digital Customer Experience — Mit digitalen Diensten Kunden gewinnen und halten / Hrsg. S. Robra-Bissantz, C. Lattemann Y1 - 2019 SN - 978-3-658-22541-4 U6 - http://dx.doi.org/10.1007/978-3-658-22542-1 SP - 39 EP - 52 PB - Springer Vieweg CY - Wiesbaden ER - TY - CHAP A1 - Beilmann, Sascha A1 - Clever, Nico T1 - Structuring Quality Management with the icebricks Business Process Management Approach T2 - The Art of Structuring — Bridging the Gap Between Information Systems Research and Practice / Hrsg. K. Bergener, M. Räckers, A. Stein Y1 - 2019 SN - 978-3-030-06234-7 U6 - http://dx.doi.org/10.1007/978-3-030-06234-7 SP - 167 EP - 178 PB - Springer International Publishing ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Fleischer, Stefan A1 - Höhenberger, Steffen A1 - Rätzer, Sebastian T1 - Using Business Process Management for Effective and Efficient Quality Management / Hrsg. J. vom Brocke, A. Hevner, A. Mädche T2 - Design Science Research. Cases Y1 - 2020 SN - 978-3030467807 SP - 100 EP - 130 PB - Springer International Publishing CY - Switzerland ER - TY - BOOK A1 - Bergener, Katrin A1 - Clever, Nico A1 - Stein, Armin T1 - Wissenschaftliches Arbeiten im Wirtschaftsinformatik-Studium — Leitfaden für die erfolgreiche Abschlussarbeit Y1 - 2019 SN - 978-3-662-57948-0 U6 - http://dx.doi.org/10.1007/978-3-662-57949-7 PB - Springer Gabler CY - Berlin, Heidelberg ER - TY - CHAP A1 - Siemen, Christian A1 - Clever, Nico A1 - Barann, Benjamin A1 - Becker, Jörg T1 - Requirements Elicitation for an Inter-organizational Business Intelligence System for Small and Medium Retail Enterprises T2 - Proceedings of the 20th IEEE International Conference on Business Informatics (CBI) 2018 Y1 - 2018 SP - 129 EP - 138 CY - Vienna, Austria ER - TY - CHAP A1 - Heidekrüger, Robert A1 - Heuchert, Markus A1 - Clever, Nico A1 - Becker, Jörg T1 - Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry T2 - Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018) Y1 - 2018 SP - 386 EP - 397 CY - Lüneburg, Deutschland ER - TY - CHAP A1 - Clever, Nico T1 - Modellierung von Prozessen in hybriden Wertschöpfungsnetzwerken mit icebricks T2 - Planung koordinierter Wertschöpfungspartnerschaften — Der Cooperation Experience-Ansatz / Hrsg. J. Becker, T. Bernhold, R. Knackstedt, M. Matzner Y1 - 2017 SN - 978-3-662-55361-9 U6 - http://dx.doi.org/10.1007/978-3-662-55362-6 SP - 161 EP - 177 PB - Springer CY - Heidelberg ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Neumann, Maria T1 - Business Process Management in the Manufacturing Industry — ERP-replacement and ISO 9001 re-certification supported by the icebricks method T2 - Business Process Management Cases — Digital Innovation and Business Transformation in Practice / Hrsg. J. vom Brocke, J. Mendling Y1 - 2017 SN - 978-3-319-58306-8 SP - 413 EP - 429 PB - Springer CY - Berlin ER - TY - BOOK A1 - Clever, Nico T1 - icebricks — Konstruktion und Anwendung eines Prozessmodellierungswerkzeugs Y1 - 2016 SN - 978-3-8325-4346-4 PB - Logos CY - Berlin ER - TY - CHAP A1 - Becker, Jörg A1 - Riehle, Dennis M. A1 - Clever, Nico T1 - Ansätze zur Unternehmensmodellierung — Eine Einordnung T2 - Geschäftsprozessorientierte Systementwicklung — Von der Unternehmensarchitektur zum IT-System / Hrsg. T. Benker, C. Jürck, M. Wolf Y1 - 2016 SN - 978-3-658-14825-6 SP - 415 EP - 425 PB - Springer CY - Wiesbaden ER - TY - CHAP A1 - Shitkova, Maria A1 - Holler, Justus A1 - Heide, Tobias A1 - Clever, Nico A1 - Becker, Jörg T1 - Towards Usability Guidelines for Mobile Websites and Applications T2 - Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik Y1 - 2015 SP - 1603 EP - 1617 CY - Osnabrück, Germany ER - TY - CHAP A1 - Shitkova, Maria A1 - Clever, Nico A1 - Holler, Justus A1 - Becker, Jörg T1 - Towards Increased Comparability of Business Process Models — Design, Implementation and Evaluation of Semantic Standardization Functionality T2 - Proceedings of the 17th IEEE International Conference on Business Informatics (CBI) 2015 Y1 - 2015 SP - 143 EP - 150 CY - Lisbon, Portugal ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Shitkova, Maria ED - Donnellan, B. ED - Helfert, M. ED - Kenneally, J. ED - VanderMeer, D. ED - Rothenberger, M. ED - Winter, R. T1 - icebricks — Mobile Application for Business Process Modeling T2 - New Horizons in Design Science: Broadening the Research Agenda Y1 - 2015 SP - 361 EP - 365 PB - Springer ER - TY - CHAP A1 - Clever, Nico A1 - Holler, Justus A1 - Shitkova, Maria A1 - Becker, Jörg T1 - Towards Auto-Suggested Process Modeling — Prototypical Development of an Auto-Suggest Component for Process Modeling Tools T2 - Proceedings of the 5th International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2013) Y1 - 2013 SP - 133 EP - 145 CY - St. Gallen, Schweiz ER - TY - CHAP A1 - Clever, Nico A1 - Holler, Justus A1 - Püster, Johannes A1 - Shitkova, Maria T1 - Growing Trees — A Versioning Approach for Business Process Models based on Graph Theory T2 - Proceedings of the European Conference on Information Systems (ECIS) 2013 Y1 - 2013 SP - 157 CY - Utrecht University, Netherlands ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Shitkova, Maria T1 - Towards A Usability Measurement Framework for Process Modelling Tools T2 - Proceedings of the Pacific Asia Conference on Information Systems (PACIS) 2013 Y1 - 2013 SP - 186 EP - 195 CY - Jeju Island, Korea ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Shitkova, Maria T1 - icebricks — Business Process Modeling on the Basis of Semantic Standardization T2 - Proceedings of the Design Science Research in Information Systems and Technologies (DESRIST) 2013 Y1 - 2013 SP - 394 EP - 399 CY - Helsinki, Aalto University, Finland ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Püster, Johannes A1 - Shitkova, Maria T1 - Integrating Process Modeling Methodology, Language and Tool — A Design Science Approach T2 - Proceedings of the 6th IFIP WG 8.1 working conference on the Practice of Enterprise Modeling (PoEM 2013) Y1 - 2013 SP - 221 EP - 235 CY - Riga, Latvia ER - TY - CHAP A1 - Becker, Jörg A1 - Clever, Nico A1 - Holler, Justus A1 - Püster, Johannes A1 - Shitkova, Maria T1 - Semantically Standardized and Transparent Process Model Collections via Process Building Blocks T2 - Proceedings of the Fifth International Conference on Information, Process, and Knowledge Management — eKNOW 2013 Y1 - 2013 SP - 172 EP - 177 CY - Nice, France ER - TY - GEN A1 - Bernhold, Torben T1 - Culture eats Strategy For Breakfast - Beschaffungsstrategien im Facility Management KW - Beschaffungsstrategien Y1 - 2020 ER - TY - JOUR A1 - Bernhold, Torben T1 - Prozessmodell im Corporate Real Estate Management JF - FHundiert KW - Prozessmanagement KW - Corporate Real Estate Management Y1 - 2020 UR - https://www.fh-muenster.de/oecotrophologie-facility-management/downloads/fhundiert-volume-2-08-2020.pdf VL - Vol. 1 IS - No. 2 SP - 1 EP - 14 ER - TY - JOUR A1 - Bernhold, Torben T1 - BIM4BOOM – BIM im Betrieb JF - FHundiert KW - Building Information Modeling Y1 - 2020 UR - https://www.fh-muenster.de/oecotrophologie-facility-management/downloads/fhundiert-volume-1-04-2020.pdf VL - Vol. 1 IS - No. 1 SP - 1 EP - 10 ER - TY - GEN A1 - Bernhold, Torben T1 - Kollaboration vs. Kontrolle - Neue Wege im Supplier Relationship Management KW - Supplier Relationship Management KW - Transaktionskostentheorie Y1 - 2020 ER - TY - JOUR A1 - Neffe, C. A1 - Wilderom, C. P. M. A1 - Lattuch, F. T1 - Family-Firm Transformational Leadership, Familiness, and Performance JF - Academy of Management Proceedings N2 - Familiness is considered one of the most valuable assets of family firms. But how familiness-related forces at the top management level of family firms may work their way into positive firm performance has not been addressed empirically before. The present field study couples upper-echelon theory with team-leadership theory and examines the effects of the transformational leadership style (TFL) of family- based CEOs in top management team (TMT) processes and on firm performance. Survey measures were gathered from 72 CEOs of German family firms as well as from 245 members of their TMTs. We tested the aggregated firm-level data, including objective firm-performance indicators of the 72 German family firms they led. Support was obtained for a four-path mediation model, in which three distinct familiness-related team forces (TMT cohesion, behavioral integration, and efficacy) serve as mediators between CEO TFL and family-firm performance in a series. With our model we focus on the under- researched area of familiness vis-à-vis family-firm performance. Theoretical and practical implications of the findings are discussed, and suggestions are offered for new avenues of family-firm familiness inquiry. Y1 - 2020 UR - https://journals.aom.org/doi/10.5465/AMBPP.2020.13125abstract U6 - http://dx.doi.org/10.5465/AMBPP.2020.13125abstract VL - 2020 IS - 1 SP - . EP - . ER - TY - CHAP A1 - Bernhold, Torben A1 - Wiesweg, Niklas ED - Jylhä, Tuuli T1 - Creating a Holistic Real Estate Comprehension T2 - The 19th EuroFM Research Symposium KW - Facility Management KW - Corporate Real Estate Management Y1 - 2020 UR - https://eurofm.org/2020/06/03/19th-eurofm-research-symposium-proceedings-of-the-research-papers/ SN - 978-90-90333-13-7 SP - 7 EP - 14 PB - EuroFM CY - The Hague ER - TY - JOUR A1 - Lattuch, F. A1 - Hickey, R. B. T1 - From intention to action: An organizational learning case of implementing Building Information Modeling JF - Development and Learning in Organizations N2 - Purpose. The purpose of this paper is to examine the successful implementation of a digital work method named Building Information Modelling (BIM) and make recommendations to help organizations better test and implement innovative work approaches. Learning experiences not only provide insights into the building sector, but also into any organization interested in culture and effective response mechanisms during technological change. Design/methodology/approach. By applying a critical incident technique, BIM experts at one mid-sized case organization were interviewed to examine the learning experiences from converting implementation intentions into actions. The information from these interviews was used to formulate a number of practical recommendations. Findings. The interviews outlined the various development opportunities that implementing new digital methods may offer for senior management and staff. Investing in small projects that work and the corresponding behavioral change required, together with regular project reviews, all help to build unique capabilities and to frame a culture that supports organizational development. Originality/value. The discussion of the various benefits and conditions under which new technology implementation can improve organizational learning provides practitioners with insights into how effectively to convert change intentions into action. Y1 - 2020 UR - https://www.researchgate.net/publication/336513491_From_intention_to_action_An_organizational_learning_case_of_implementing_Building_Information_Modeling U6 - http://dx.doi.org/10.1108/DLO-05-2019-0114 VL - 34 IS - 4 SP - 1 EP - 4 ER - TY - JOUR A1 - Neffe, C. A1 - Wilderom, C. P. M. A1 - Lattuch, F. T1 - Leader behaviour of family and non-family executives in German family firms JF - Management Research Review N2 - Purpose. Several studies of family firm failures have pointed to non-family members in leading positions as a reason. However, non-family members have often played a key role in family-firm longevity, while non-family executives’ involvement in family firms is increasing. These non-family executives who (co-)run family firms are thought to require an almost impossible set of behavioural qualities. The aim of this exploratory study is to find out how specific leader behaviours of effective family executives and non-family executives may differ. Design/methodology/approach. Based on Dulewicz and Higgs’ (2005) broad leadership frame, the authors draw attention to a large range of behaviours of family-firm executives. In-depth interviews were conducted with successful German executives, both family and non-family ones. Their answers had to contain specific behavioural examples. Findings. More behavioural similarities than differences are shown between family- and non-family-based executives. Yet, the self-reflective communicative behavioural qualities of the non-family executives could balance a lack of such qualities among the family-based executives. Based on the three major differences – decision-making style, communication versatility and self-awareness – specific new research propositions are distilled about effective family firm leadership. Originality/value. Practical suggestions for recruiting non-family executives are offered. Future quantitative longitudinal research on how to pair specific behavioural qualities of family and non-family based executives that optimise family-firm longevity is urgently needed. KW - Family roles, family firms, leadership, organizational behavior, qualitative research, entrepreneurship, executive, non-family Y1 - 2020 U6 - http://dx.doi.org/10.1108/MRR-12-2018-0468 VL - 43 IS - 7 SP - 885 EP - 907 ER - TY - JOUR A1 - Lind, S. C. A1 - Lattuch, F. T1 - M&As in family firms: keeping trust in the equation JF - Journal of Business Strategy N2 - Purpose. Experience suggests that a loss of trust may occur on both sides of the merger and acquisition (M&A) equation – acquirer and acquiree – though the latter is more generally considered the most affected. The purpose of this paper is to explore how a loss of trust during the M&A process in family firms can be avoided. An acquisition potentially triggers a loss of trust in the workplace and, as a result, a loss of productivity thereby causing the merged business to totter. Moreover, trust in a firm’s owner tends to be a key driver in merging family firms. Design/methodology/approach. The authors investigated an expanding German family firm that recently acquired other family firms. They conducted in-depth interviews on all hierarchical levels in both the acquiring and the acquired firm. These cases are taken from a wider study of acquiring family firms completed in 2019. Findings. Value congruence, integrity and openness are found to enhance trust during M&As, in particular, if the new owner of a merged enterprise is also a family entrepreneur. Under certain circumstances, the trust of employees in the acquired firm’s previous owner can be transferred to the new owner. Originality/value. This study explores how specific circumstances of family firms impacts organizational trust in M&A processes. The developed framework helps family firms to use characteristics of their specific nature as an asset to maintain their employees’ organizational trust before, during and even after M&As. KW - Trust, Change, Values, Family Firms, Merger, Acquisition Y1 - 2021 U6 - http://dx.doi.org/10.1108/JBS-01-2020-0009 VL - 42 IS - 3 SP - 188 EP - 195 ER - TY - JOUR A1 - Lattuch, F. T1 - Sustaining family-firm innovation through value and process principles JF - Journal of Business Strategy N2 - Purpose. Organization renewal through innovation represents a difficult managerial challenge in family firms. Our research reveals a framework for sustaining innovation capabilities through a perspective of value and process principles. Design/methodology/approach. We examined findings from consulting projects in high performing family firms and literature from the areas of family firm strategy and leadership. Findings. We describe how combining patterns of innovative organizations with patterns of high-performing family firms can help leaders to sustain innovation. This study indicates that a value- and process-driven perspective is important for effective innovation. In particular, the four value principles are continuity-, community-, connection- and command-related factors (4C’s). The four process principles, in turn, are profession-, project-, product- and purchaser-related factors (4P’s). Originality/value. This paper is part of a wider study of innovative German family firms initiated in 2012. Our 4C’s and 4P’s framework suggests a practical means to better implement innovation by reconciling the firm’s innovation strategy, leadership behavior and organizational learning. Y1 - 2019 U6 - http://dx.doi.org/https://doi.org/10.1108/JBS-03-2019-0049 IS - 4 SP - 39 EP - 45 ET - 41 ER - TY - CHAP A1 - Bernhold, Torben A1 - Schlicht, Christian A1 - Lellek, Vanessa ED - Tucker, Matthew T1 - Become an Outperformer! – Measurement of added value T2 - Research Paper for the 18th EuroFM Research Symposium KW - Facility Management Y1 - 2019 SN - 978-94-90694-10-4 SP - 44 EP - 56 PB - EuroFM CY - Schiphol-Rijk ER - TY - JOUR A1 - Neffe, Carolin A1 - Wilderom, Celeste P. M. A1 - Lattuch, Frank T1 - Is German family firm performance affected by CEO and TMT behavior and emotional intelligence? JF - Academy of Management Proceedings Y1 - 2019 VL - 2019 IS - 1 ER - TY - CHAP A1 - Neffe, Carolin A1 - Wilderom, Celeste P. M. A1 - Lattuch, Frank T1 - Family-Firm Transformational Leadership, Familiness and Performance: A Four-Path Mediation Model T2 - Family Enterprise Research Conference N2 - An important strength of family firms is the familiness of these firms. We examined how the transformational leadership style could strengthen firms’ performance levels through familiness. In this cross-sectional field study, survey measures were obtained from family CEOs of 72 German family firms, and the members of their non-family-based TMTs (245 TMT members). Support was obtained for a four-path mediation model, in which three distinct familiness-related team forces (TMT cohesion, behavioral integration, and efficacy) serve as mediators between CEO TFL and family-firm performance in a series. It is argued here that positive familiness results from a specific leadership style. Y1 - 2019 PB - Family Enterprise Research Conference CY - Burlington, Vermont, USA ER - TY - GEN A1 - BERNHOLD, T. A1 - SCHLICHT, C. A1 - LELLEK, V. T1 - Added Value im CREM/FM - Studienergebnisse - Past - Present - Future, Münster, November 2018 Y1 - 2018 ER - TY - JOUR A1 - BERNHOLD, T. T1 - Die Brücke zwischen CREM und FM JF - Der Facility Manager Y1 - 2018 SN - 0947-0026 IS - 9, Jahrgang 25 SP - 8 EP - 9 ER - TY - GEN A1 - BERNHOLD, T. T1 - Der Preis ist heiß: Partnerschaft Auftraggeber - Auftragnehmer - Collaboration vs. Kontrolle; GEFMA Professionals im Dialog, 14.09.2018, Düsseldorf Y1 - 2018 ER - TY - JOUR A1 - Lattuch, F. T1 - Family firm innovation strategy: contradictions and tradition JF - Journal of Business Strategy Y1 - 2019 U6 - http://dx.doi.org/10.1108/JBS-03-2018-0046 VL - 40 IS - 3 SP - 36 EP - 42 ER - TY - JOUR A1 - Lattuch, F. A1 - Dankert, P. T1 - The glue that holds an organization together: Building organizational vision with top-management teams JF - Development and Learning in Organizations Y1 - 2018 VL - 32 IS - 6 SP - 1 EP - 4 ER - TY - GEN A1 - BERNHOLD, T. T1 - Lebenszyklusbetrachtung bei Infrastrukturinvestitionen, Difu-Seminar Infrastruktur generationengerecht finanziert: Langfristige Infrastruktur- und Finanzplanung im "Konzern Stadt", 23.-24.04.2018, Berlin Y1 - 2018 ER - TY - CHAP A1 - BERNHOLD, T. T1 - Lieferantenbewertung mit System - Real Estate Service Provider Index (RESPI) T2 - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 56. Ergänzungslieferung Y1 - 2018 SP - 1 EP - 50 PB - ecomed SICHERHEIT CY - Heidelberg, München, Landsberg, Frechen, Hamburg ER - TY - JOUR A1 - Neffe, C. A1 - Lattuch, F. T1 - Behavior of successful family and non-family executives in German family firms JF - Academy of Management Proceedings Y1 - 2018 VL - 2018 IS - 1 ER - TY - JOUR A1 - Piroos, A. A1 - Neffe, C. A1 - Lattuch, F. T1 - The way we work: Linking market orientation with internal workplace solutions JF - Human Resource Management Y1 - 2018 VL - 26 IS - 3 SP - 41 EP - 44 ER - TY - CHAP A1 - KOERS, J. A1 - BERNHOLD, T. A1 - JUNKER, C. T1 - Umsetzung des Referenzmodells am Beispiel der Integralen Planung T2 - BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertschöpfungspartnerschaften Y1 - 2017 SN - 978-3-662-55361-9 SP - 293 EP - 318 PB - Berlin : Springer Berlin - Springer Gabler CY - Berlin ET - 1. Auflage ER - TY - CHAP A1 - KOERS, J. A1 - BERNHOLD, T. A1 - GÜNTHER, N. T1 - Referenzmodellierung Integraler Planung T2 - BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertschöpfungspartnerschaften Y1 - 2017 SN - 978-3-662-55361-9 SP - 283 EP - 292 PB - Berlin : Springer Berlin - Springer Gabler CY - Berlin ET - 1. Auflage ER - TY - BOOK A1 - BECKER, J. A1 - BERNHOLD, T. A1 - KNACKSTEDT, R. A1 - MATZNER, M. T1 - Planung koordinierter Wertschöpfungspartnerschaften Y1 - 2017 SN - 978-3-662-55361-9 PB - Berlin : Springer Berlin - Springer Gabler CY - Berlin ET - 1. Auflage ER - TY - CHAP A1 - BECKER, J. A1 - BERNHOLD, T. A1 - BRÄUER, S. A1 - KNACKSTEDT, R. A1 - MATZNER, M. T1 - Der Cooperation Experience-Ansatz - Überblick über Methoden und Werkzeuge T2 - BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertschöpfungspartnerschaften Y1 - 2017 SN - 978-3-662-55361-9 SP - 3 EP - 25 PB - Berlin : Springer Berlin - Springer Gabler CY - Berlin ET - 1. Auflage ER - TY - JOUR A1 - BECKER, J. A1 - BERNHOLD, T. A1 - BEVERUNGEN, D. A1 - KALING, N. A1 - KNACKSTEDT, R. A1 - LELLEK, V. A1 - RAUER, H. T1 - Construction of Productivity Models - A Tool-Supported Approach in the Area of Facility Management JF - Enterprise Modelling and Information Systems Architectures Y1 - 2012 IS - Vol. 7, No. 1 SP - 28 EP - 43 ER - TY - CHAP A1 - BERNHOLD, T. T1 - Added Value des CREM/FM - Industrielle Wettbewerbsfähigkeit von Morgen unterstützen T2 - INServFM, Messe und Kongress für Facility Management, 21.-23.02.2017, Frankfurt am Main Y1 - 2017 CY - Frankfurt am Main ER - TY - CHAP A1 - BERNHOLD, T. T1 - Der Weg zur operativen Exzellenz - Integration der Kundenzufriedenheit in die Produktivitätsmessung im Facility Management T2 - FM & REM WinterCongress, 09. Februar 2017 Y1 - 2017 CY - FH Kufstein, Tirol ER - TY - CHAP A1 - BERNHOLD, T. T1 - Integrale Dokumentation T2 - FRANKFURT BUSINESS MEDIA GmbH, Der F.A.Z.-Fachverlag; Jahrbuch Facility Management: Mehr Unternehmenserfolg durch Facility Services Y1 - 2016 SN - 978-3-945999-20-2 SP - S. 72 EP - 77 PB - FRANKFURT BUSINESS MEDIA GmbH, Der F.A.Z.-Fachverlag CY - Friedberg ER - TY - CHAP A1 - BERNHOLD, T. T1 - Integrierte Vergaben im FM - Status quo, Potenziale und Perspektiven T2 - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement Y1 - 2016 PB - ecomed SICHERHEIT CY - Heidelberg, München, Landsberg, Frechen, Hamburg ET - 51. Ergänzungsliefer ER - TY - JOUR A1 - BERNHOLD, T. T1 - Beschaffungsmanagement im FM JF - Der Facility Manager Y1 - 2016 SN - 0947-0026 IS - 9, Jahrgang 23 SP - S. 16 EP - 19 ER - TY - GEN A1 - BERNHOLD, T. T1 - Beschaffungsmanagement im FM, Management Summary, Münster, April 2016 Y1 - 2016 ER - TY - GEN A1 - BERNHOLD, T. T1 - Der Weg zur operativen Exzellenz - Integration der Kundenzufriedenheit in die Produktivitätsmessung im Facility Management, FM-Kolloquium 2016, 09./10.03.2016, Berlin Y1 - 2016 ER - TY - GEN A1 - BERNHOLD, T. T1 - Dokumentationsreport 2015 - So dokumentiert Deutschland!, INservFM, 23.-25.02.2016, Frankfurt am Main Y1 - 2016 ER - TY - CHAP A1 - BERNHOLD, T. A1 - KOERS, J. A1 - PLATNER, V. T1 - Integrale Dokumentation - Aktuelle Ergebnisse aus der empirischen Forschung T2 - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 47. Ergänzungslieferung Y1 - 2015 SP - 1 EP - 32 PB - ecomed SICHERHEIT CY - Heidelberg, München, Landsberg, Frechen, Hamburg ER - TY - GEN A1 - BERNHOLD, T. T1 - Facility Management - Bedeutung, Perspektiven und Anwendungsgebiete; Informationsveranstaltung Cooperation Experience an der IHK Hildesheim - Kooperationen im Baugewerbe: Planen, Simulieren und durchführen; Hildesheim; 24.09.2015 Y1 - 2015 ER - TY - CHAP A1 - BERNHOLD, T. T1 - Plädoyer für ein Strategisches Facility Management T2 - HOSSENFELDER, J.; LÜNENDONK, T. (Hrsg.); Lünendonk Handbuch Facility Management: 65 führende Partner für Ihr Unternehmen Y1 - 2015 SN - 978-3-648-07306-3 SP - 113 EP - 123 PB - Haufe CY - Freiburg ER - TY - CHAP A1 - PLATNER, V. A1 - KOERS, J. A1 - BERNHOLD, T. T1 - FM im Gesundheitswesen - Status quo und weitere Entwicklung T2 - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 45. Ergänzungslieferung Y1 - 2015 SP - 1 EP - 32 PB - ecomed SICHERHEIT CY - Heidelberg, München, Landsberg, Frechen, Hamburg ER - TY - GEN A1 - BERNHOLD, T. T1 - Facility Management - Bedeutung, Perspektiven und Handlunsgrahmen, 34. IT-Arbeitskreis an der Universität Hildesheim, 27.04.2015, Hildesheim Y1 - 2015 ER - TY - GEN A1 - BERNHOLD, T. T1 - Webbasierte Dienstleisterselektion - Aufbau, Struktur und Nutzen des FM-Navigators; AK Nutzer GEFMA; 07.05.2014, Hannover Y1 - 2015 ER - TY - GEN A1 - BERNHOLD, T. A1 - KOERS, J. T1 - Visualisierungspotenziale von Dienstleistungen im Facility Management - Entwicklung eines Modells für die Erfahrbarkeit von immateriellen Dienstleistungen, Facility Management 2015, Messe Frankfurt am Main, 24.-26.03.2015 Y1 - 2015 ER - TY - JOUR A1 - Lattuch, F. A1 - Young, S. T1 - Young professionals perceptions toward organizational change JF - Leadership and Organization Development Journal Y1 - 2011 VL - 32 IS - 6 SP - 605 EP - 627 ER - TY - JOUR A1 - Lattuch, F. A1 - Pech, R. A1 - Weigert, J. T1 - Market and technology drivers: Shaping the innovation strategy JF - Journal of Business Strategy Y1 - 2013 VL - 34 IS - 2 SP - 4 EP - 11 ER - TY - JOUR A1 - Lattuch, F. A1 - Weigert, M. T1 - Trugschlüsse im Change Management: Warum Unternehmenstransformationen so häufig scheitern JF - Der Betriebswirt Y1 - 2013 VL - 54 IS - 4 SP - 10 EP - 15 ER - TY - CHAP A1 - Lattuch, F. A1 - Seifert, A. T1 - Insights from change management consulting: Linking the hard and soft side of change with heuristics T2 - Albach, H., Meffert, H., Pinkwart, A., Reichwald, R., Management of permanent change Y1 - 2015 SN - 978-3-658-05013-9 PB - Springer ER - TY - JOUR A1 - Bernhold, T. A1 - Lattuch, F. A1 - Riemenschneider, F. T1 - Success dimensions for major real estate projects: The case of stadium development JF - Baltic Journal of Real Estate Economics and Construction Management Y1 - 2014 VL - 2 SP - 23 EP - 29 ER - TY - CHAP A1 - Lattuch, F. A1 - Seifert, A. A1 - Weigert, M. T1 - Determinanten effektiver Implementierung von Shared Services: Eine personalwirtschaftliche Perspektive T2 - Lohrmann, M., Rau, T., Riedel, A., Shared Services und Business Process Outsourcing: Umsetzung, Herausforderungen und aktuelle Trends Y1 - 2015 SN - 3527507604 PB - Wiley ER - TY - JOUR A1 - BERNHOLD, T. A1 - LATTUCH, F. A1 - RIEMENSCHNEIDER, F. T1 - Success Dimensions for Major Real Estate Projects: The Case of Stadium Development JF - Baltic Journal of Real Estate Economics and Construction Management Y1 - 2014 IS - 2 SP - 23 EP - 29 ER - TY - BOOK A1 - BERNHOLD, T. T1 - Produktivitätsmessung von Immobilien-Services: Schlussbericht für das BMBF-Projekt ProMIse Y1 - 2014 CY - Münster ER - TY - JOUR A1 - BERNHOLD, T. T1 - Strategische Überlegungen zu einem wertsteigernden Facility Management JF - Immobilienwirtschaft Y1 - 2014 IS - 12/2014 SP - 42 EP - 44 ER - TY - GEN A1 - BERNHOLD, T. A1 - LATTUCH, F. A1 - RIEMENSCHNEIDER, F. T1 - Success dimensions for major real estate projects: the case of stadium development, SCEE`2014 Conference, Riga Technical University 55th International Scientific Conference, 14-17 October 2014 Y1 - 2014 ER - TY - GEN A1 - BERNHOLD, T. T1 - FM-Check-Wie Auftraggeber und Auftragnehmer besser zusammenarbeiten, 12. Münsteraner Facility Management Tag, 30.10.2014, Münster Y1 - 2014 ER - TY - CHAP A1 - BERNHOLD, T. T1 - Beschaffungsstrategien im Facility Management Wissenschaftstheoretische Fundierung und Gestaltung von Effizienzpotenzialen im Facility Management T2 - In: BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 41. Ergänzungslieferung Y1 - 2014 SP - 1 EP - 29 (2.2.11.1) PB - ecomed SICHERHEIT 2014 CY - Heidelberg, München, Landsberg, Frechen, Hamburg ER - TY - CHAP A1 - BERNHOLD, T. A1 - LELLEK, V. T1 - Produktivitätsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis T2 - BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Ergänzungslieferung Y1 - 2014 SP - 1 EP - 29 (2.2.1.1.1) PB - ecomed SICHERHEIT CY - Heidelberg, München, Landsberg, Frechen, Hamburg ER - TY - GEN A1 - BERNHOLD, T. A1 - LELLEK, V. A1 - KOERS, J. A1 - YOUSSEF, L. T1 - International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland Y1 - 2014 SP - S. 900 EP - 911 ER - TY - GEN A1 - BERNHOLD, T. T1 - Öffentlich-Private-Partnerschaften - Möglichkeiten und Grenzen der Effizienz, Veranstaltung des Wirtschaftsrates der CDU am 05.03.2014, Osnabrück Y1 - 2014 ER - TY - GEN A1 - BERNHOLD, T. T1 - Vom Produzenten zum Dienstleister - Möglichkeiten hybrider Wertschöpfung; Webinar am 13.12.2013, Innovationsmanger Münsterland Y1 - 2013 CY - Münster ER - TY - GEN A1 - BERNHOLD, T. T1 - Dienstleisterbewertung: Kriterien - Methode - Eignung, Tagung der GM-Beratung des Bau- und Liegenschaftsbetriebs Nordrhein-Westfalen, 03.12.2013, Münster. Y1 - 2013 ER - TY - GEN A1 - BERNHOLD, T. T1 - Dienstleisterbewertung -Auftraggeber finden die richtigen Dienstleister, 11. Münsteraner Facility Management Tag, 05.11.2013, Münster. T2 - FM-Experte - Journal für Facility Management, Sonderdruck FM-Tag Münster Y1 - 2013 VL - 1:2013 ER - TY - GEN A1 - BERNHOLD, T. T1 - Effizienter Gebäudebetrieb - Erfolgsbeispiele aus dem Facility Management, energiechancen 2013 - 5. Unternehmer- und Wissenschaftsforum, 10.10.2013 Y1 - 2013 ER - TY - GEN A1 - BERNHOLD, T. A1 - LELLEK, V. A1 - KÜRSCHNER, M. A1 - AVERBECK, A.-K. T1 - Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence Y1 - 2013 ER - TY - CHAP A1 - BERNHOLD, T. T1 - Neue Wege der Facility-Management-Ausbildung - Worauf Unternehmen und Hochschulen Wert legen T2 - HOSSELFELDER, J.; Lünendonk GmbH - Gesellschaft für Information und Kommunikation Y1 - 2013 SN - 978-3-648-04032-4 SP - 83 EP - 91 PB - Haufe-Lexware CY - Freiburg ER - TY - GEN A1 - BERNHOLD, T. T1 - Finanzierungseffekte ökonomischer Nachhaltigkeit - Zwei Seiten einer Medaille, Immobilien-Finanzierung Forum Düsseldorf, 21.03.2013 Y1 - 2013 ER - TY - CHAP A1 - AVERBECK, A.-K. A1 - BERNHOLD, T. A1 - BRÄUER, S. A1 - KNACKSTEDT, R. A1 - MATZNER, M. T1 - Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks T2 - MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th Y1 - 2013 SN - 978-3-642-30819-2 SP - 107 EP - 120 PB - Springer-Verlag CY - Heidelberg, New York, Dordrecht, London ET - 1 ER - TY - GEN A1 - BERNHOLD, T. T1 - FM-Navigator - Webbasiertes Dienstleisterbewertungsportal für Auftraggeber, 10. Münsteraner Facility Management Tag, Münster, 23.10.2012 Y1 - 2012 ER - TY - CHAP A1 - BECKER, J. A1 - BERNHOLD, T. A1 - BEVERUNGEN, N. A1 - KALING, N. A1 - KNACKSTEDT, R. A1 - LELLEK, V. A1 - RAUER, H. T1 - Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management T2 - THOMAS, O.; NÜTTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivität Y1 - 2013 SN - 978-3-658-00862-8 SP - 208 EP - 226 PB - Springer Gabler CY - Wiesbaden ET - 1 ER - TY - GEN A1 - BERNHOLD, T. T1 - Lebenszykluskosten - die vollständige ökonomische Wahrheit!; g.e.b.b. FM-Herbstagung 2012 Y1 - 2012 ER -